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1. How do I know who is responsible for the mailbox?

Mailboxes owned and maintained by the United States Postal Service (USPS) should have the picture of the U.S. Postal Service Eagle or a statement similar to "Property of United States Postal Service" on the side. If the local post office does not service the mailbox, this means the property owner/Home Owners Association (HOA) or manager is responsible for the maintenance.

2. How do I report problems with a USPS Cluster Box or Neighborhood Delivery Collection Box Unit (group/gang mailbox)?

Homeowners/Home Owners Association (HOAs) or Managers should contact their local post office by calling 800-275-8777 to report any issues and coordinate work with federal property. Visit the USPS page.