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1. How do I reset my password?

Follow the password reset instructions (PDF) to update your password. 

2. Will residents and businesses have to change their passwords after the TIC-C conversion process is complete?

Yes, all utility customers who pay their water bills online through the CSS portal must change their password after the upgrade process is complete. Review the password reset instructions (PDF).

3. How does the change impact the login process?

After the creation of a Tyler ID (TID) account, the system will attempt to match to an existing CSS account using the email address from the TID account.

• If a single CSS account is located, the process will automatically link the CSS account to the TID account in a seamless process.
• If multiple CSS accounts are located using the email address, the process will not attempt to link to either account and will treat the user as a new account. The customer will need to link their accounts again.
• If no CSS accounts are located, the process treats this login as a new registration and creates a new CSS account. The customer will need to link their accounts again.

4. What are the TID-C Registration and Password Reset link expiration times?

The email verification link will be valid for seven days. The password reset link expires in one hour.

5. Is it possible to disable the social network login in TID-C?

No, this feature is a core component of TID-C, and it is not possible to remove them from the login page.

6. Can the payment method selected during the TID-C account creation be removed?

Yes, you can navigate to you TCP profile and edit the information. You can access the TCP profile at https://profile.tylerportico.com/portal/profile.

7. Does TID-C support multi-factor authentication?

Yes, multi-factor authentication is supported. To enable multi-factor authentication: 

1. Navigate to https://profile.tylerportico.com/portal/profile
2. Select Edit Profile 
3. Select Extra Verification 
4. Choose the second authentication method (SMS or email)

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1. What is 5G/Small Cell?

A small cell installation, also referred to as "5G", consists of small radio equipment and antennas that can be placed on existing structures such as streetlights, the sides of buildings, or poles. They are used for transmitting data to and from a wireless device.

High-density placement is key for 5G/small cells because, in addition to the traditional low-band spectrum, they can transmit data using mid- and high-band spectrum-and those airwaves cannot travel as far. Each small cell installation requires three simple things: power; backhaul-fiber optic cable or microwave for transmission to the core network-and a permitted space for installation.

2. Can the City stop the installation of 5G/Small Cell units?

No, the City of Coppell has very little control over the permitting of 5G/Small Cell units. You can view the City of Coppell Design Manual for Installation of Network Nodes and Node Support Poles (PDF) for more information.

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1. What is an Ally?

Allies in Community® are active members of the community who want to work with new people to build bridges between diverse cultures, create understanding, and promote an inclusive, civically engaged community. Allies® also share some important traits; view 16 Traits of Servant Leadership.

2. Do I need any special qualifications to participate in Allies in Community®?

No - anybody can join Allies in Community®! Coppell residents of all generations, cultures, and tenures of residency in the City are encouraged to get involved in this unique program.

3. How do I get involved with Allies in Community®?

The Allies in Community® program operates in cohorts. The same group of 30 to 40 community members and City staff meets from early fall (usually September) through late spring (typically April or May); then a new cohort starts the following fall. Cohorts are formed via an application process that opens in the summer months. Check the main Allies in Community® page as well as the City of Coppell’s homepage for information on how to apply for the next cohort.

4. What is the time commitment for Allies in Community®?

Allies® meet about every six weeks on Saturdays from 9 am to 1 pm for a total of six sessions. In addition, Allies® will attend community events and group workshops outside of regular Saturday sessions.

5. What are the Allies® sessions and workshops like?

Sessions include information, education, and an open discussion with cohort members and DiversityWealth leaders centered around a different themed module each session (i.e. Identity, Trust, and Belonging). The structured format of the sessions is designed to create a safe and inclusive environment where all viewpoints can be expressed freely and respectfully. Off-site group workshops will include a hands-on activity to further explore the theme presented in the module, such as sharing a meal or exploring a new place.

6. What is the Allies in Community® program looking to achieve?

The goal of the Allies in Community® program is to first form relationships and understanding between cohort members by learning how people from diverse cultures and backgrounds make decisions, interact, and think in order to find common ground. Cohort members will then take what they’ve learned and share it with others, with the hope of creating a culturally inclusive environment where everybody feels welcomed and empowered to contribute to the community in a way that is meaningful to them.

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1. Does Coppell require pets to be registered with the City?

Yes. All dogs and cats that live in Coppell are required to be registered with the City annually and to display both a current City tag and a current rabies tag on their collar at all times. To register your pet, you may visit most local veterinarians or the City of Coppell Animal Services Center and provide proof of current Rabies vaccination. The current cost of registration is $10 per year for a sterilized pet or $20 per year for an unsterilized pet. We also offer a three-year City registration tag which can be issued with a three-year rabies given within the same month as a new registration.

If you prefer to register your pet by mail, please provide current proof of Rabies vaccination, payment and the completed Application for Animal License (PDF). Mail to:
Coppell Animal Services
821 S Coppell Road
Coppell, TX 75019

Checks can be made to City of Coppell. Contact Animal Services for more information.

2. Does Coppell have a leash law?

Yes. Both dogs and cats are required to be confined or restrained whenever they are off of the owners property, including parks and walking trails. If your animal is off leash, you could be issued a ticket for having an animal at large.

3. Does Coppell have a "pooper scooper" ordinance?

Yes. Citizens who walk their dogs are required to pick up and remove, in a sanitary manner, any waste left by that animal on any property other than that of the owner.

4. What number can I call to report a dog that barks constantly?

Call the Animal Services Department at 972-304-3515. Dogs that bark constantly and are disturbing neighbors is a violation of the City Ordinance.

5. What number can I call to report a stray animal?

Call the Animal Services Department at 972-304-3515 to report strays. We have a voicemail system for use, in the event that we are too busy to answer the phone or not available. Please feel free to leave a message with complete information. Messages are checked several times daily.

6. How much does it cost to adopt an animal?

The adoption fee is $$85-100 for a dog/puppy or $50-75 for a cat/kitten. Animals are spayed or neutered, microchipped, up to date on vaccinations and tested for Feline Leukemia Virus (cats)/Heartworms (dogs) according to what is age appropriate, for the animal.

7. Does the Animal Shelter accept donations?

Yes. We gladly accept new/used tangible items such as:

• Blankets
• Food (we prefer Purina One or Pro Plan Dry)
• Portable kennels (especially cat sized carriers)
• Towels (especially hand towels and wash cloths)
• Pet Toys
• Any other serviceable pet-related goods or cleaning supplies such as bleach, lysol/clorox wipes, etc.

We also accept monetary donations that assist in the costs of spay/neuters, vaccinations, and the medical needs of the animals. Currently, we are especially in need of kitten food and scoopable cat litter.

8. What number can I call to report wildlife concerns?

Call the Animal Services Department at 972-304-3515. The Animal Services Department loans live traps and provides educational information sheets to City of Coppell residents. We like to try to assist with public education before recommending live trapping. Please give us a call at 972-304-3515 for assistance with your wildlife concerns.

The Dallas-Fort Worth Wildlife Coalition has some helpful information about various wildlife that can be found in our area.

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1. Has the Boil Water Notice been lifted?

As of Thursday morning, June 29, the City of Coppell's Boil Water Notice has been lifted. 

The City of Coppell has received the water sample results from Trinity River Authority (TRA), and the samples meet Texas Commission on Environmental Quality (TCEQ) requirements. As a result, the City of Coppell has lifted the Boil Water Notice. Utility customers may once again use water as normal. 

On June 28, 2023, the TCEQ required the City of Coppell public water system (identification number 0570040) to issue a Boil Water Notice to inform customers, individuals, and employees that, due to a power failure and the resulting loss of water pressure in the public water system, the water from this public water system was required to be boiled prior to use as drinking water or for human consumption purposes. 

The City of Coppell has taken the necessary corrective actions to restore the quality of the water used for drinking water or human consumption purposes distributed by this public water system and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Thursday, June 29, 2023. 

If water is flowing normally from faucets, there is no need for customers to flush water from lines prior to consumption. All water in the City of Coppell system is safe for human consumption. Some residents and businesses may notice a buildup of air in their water lines. In this case, utility customers are advised to open their faucets and flush the air from their lines for 10 minutes. 

All City of Coppell facilities, with the exception of the library, are operating at regular hours today, June 29. The Cozby Library is expected to open at noon on June 29. 

If you have questions concerning this matter, please contact Jerry Davis, Water Utilities Supervisor, or Kumar Gali, Assistant Director of Public Works, at 972-462-5150.

2. Do I need to flush my pipes?

If water is flowing normally from faucets, there is no need for customers to flush water from lines prior to consumption. All water in the City of Coppell system is safe for human consumption. Some residents and businesses may notice a buildup of air in their water lines. In this case, utility customers are advised to open their faucets and flush the air from their lines for 10 minutes.

3. Can I wash my hands, shower, or bathe?

According to the CDC, you can use tap water and soap to wash hands during a boil water advisory. Be sure to scrub your hands with soap and water for at least 20 seconds. Then, rinse them well under running water. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.

You can also shower or bathe, but be careful not to swallow any water. Use caution when bathing babies and young children. Consider giving them a sponge bath to reduce the chance of them swallowing water.

4. Can I brush my teeth?

According to the CDC, you are advised against brushing your teeth with tap water that you have not boiled first. Brush your teeth with boiled (and cooled) or bottled water.

5. Do I need to throw out my ice?

According to the CDC, you should not use water from any appliance connected to your water line, including ice and water from a refrigerator.

6. Can my pets drink the water?

According to the CDC:

• Pets can get sick from some of the same germs as people or spread germs to people. Give pets bottled water or boiled water that has cooled.
• If bottled water is not available, bring water to a full rolling boil for 1 minute. After boiling, allow the water to cool before use.
• Boil tap water even if it is filtered (for example, by a home water filter or a pitcher that filters water).
• Do not use water from any appliance connected to your water line, such as ice and water from a refrigerator.

7. What caused the Boil Water Notice?

Due to a power outage at the Village Parkway Pump Station caused by a fallen power line, the City's water system fell below the required pressure, 20 psi. As a result, the Texas Commission on Environmental Quality (TCEQ) required the City of Coppell public water system (identification number: 0570040) to notify all customers to boil their water prior to consumption. 

8. When is the Boil Water Notice expected to be lifted?

As of Thursday morning, June 29, the City of Coppell's Boil Water Notice has been lifted. 

The City of Coppell has received the water sample results from Trinity River Authority (TRA), and the samples meet Texas Commission on Environmental Quality (TCEQ) requirements. As a result, the City of Coppell has lifted the Boil Water Notice. Utility customers may once again use water as normal. 

On June 28, 2023, the TCEQ required the City of Coppell public water system (identification number 0570040) to issue a Boil Water Notice to inform customers, individuals, and employees that, due to a power failure and the resulting loss of water pressure in the public water system, the water from this public water system was required to be boiled prior to use as drinking water or for human consumption purposes. 

The City of Coppell has taken the necessary corrective actions to restore the quality of the water used for drinking water or human consumption purposes distributed by this public water system and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Thursday, June 29, 2023. 

If water is flowing normally from faucets, there is no need for customers to flush water from lines prior to consumption. All water in the City of Coppell system is safe for human consumption. Some residents and businesses may notice a buildup of air in their water lines. In this case, utility customers are advised to open their faucets and flush the air from their lines for 10 minutes. 

All City of Coppell facilities, with the exception of the library, are operating at regular hours today, June 29. The Cozby Library is expected to open at noon on June 29. 

If you have questions concerning this matter, please contact Jerry Davis, Water Utilities Supervisor, or Kumar Gali, Assistant Director of Public Works, at 972-462-5150.

9. Where can I pick up bottled water?

Bottled water will be available to Coppell residents at the Cozby Library, 177 N. Heartz Road, beginning at 7 am on June 29. One case per household. Coppell Police Department will be directing traffic into the lot. To enter the lot please make a left into the parking lot from the northbound lane of Heartz Road from Park Valley Drive and exit the lot by turning right onto southbound Heartz Road. Remain in your car and staff will load water into the trunk.

10. Why is air coming out of my faucet?

City crews are working to flush the water system. As a result of the reduced water pressure that resulted from the power outage, residents and businesses should expect a buildup of air in their water lines. Utility customers are advised to open their faucets and flush the air from their lines.    

11. Can I wash dishes?

According to the CDC, you should use disposable plates, cups, and utensils, if possible. Household dishwashers generally are safe to use if: 1) the water reaches a final rinse temperature of at least 150 degrees Fahrenheit, or 2) the dishwater has a sanitizing cycle.

You should sanitize all baby bottles.

To wash dishes by hand:

• Wash and rinse the dishes as you normally would using hot water.
• In a separate basin, add 1 teaspoon of unscented household liquid bleach for each gallon of warm water.
• Soak the rinsed dishes in the water for at least one minute.
• Let the dishes air dry completely before using again.

12. Can I do laundry?

According to the CDC, it is safe to wash clothes as usual.

13. Can I drink filtered water?

According to the CDC, you should boil tap water even if it is filtered (for example, by a home water filter or a pitcher that filters water).

Do not use water from any appliance connected to your water line, such as ice and water from a refrigerator.

14. Can I water plants with tap water?

According to the CDC, you can use tap water for household plants and gardens.

15. Can I wash fruits and vegetables?

it is recommended that you use boiled (and cooled) water to wash fruits and vegetables. 

16. Will City facilities be open on June 29?

All City facilities, with the exception of the Cozby Library, will open at regular operating hours on Thursday, June 29, 2023. Use of water fountains and showers will be restricted until the Boil Water Notice has been lifted. 

The Cozby Library and Community Commons will have a delayed opening on Thursday, June 29, to allow residents to pick up bottled water. The library will open at noon on Thursday, June 29. 

17. Can I use water as normal?

As of Thursday morning, June 29, the City of Coppell's Boil Water Notice has been lifted, and utility customers may use water as normal. 

The City of Coppell has received the water sample results from Trinity River Authority (TRA), and the samples meet Texas Commission on Environmental Quality (TCEQ) requirements. As a result, the City of Coppell has lifted the Boil Water Notice. Utility customers may once again use water as normal. 

On June 28, 2023, the TCEQ required the City of Coppell public water system (identification number 0570040) to issue a Boil Water Notice to inform customers, individuals, and employees that, due to a power failure and the resulting loss of water pressure in the public water system, the water from this public water system was required to be boiled prior to use as drinking water or for human consumption purposes. 

The City of Coppell has taken the necessary corrective actions to restore the quality of the water used for drinking water or human consumption purposes distributed by this public water system and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Thursday, June 29, 2023. 

If water is flowing normally from faucets, there is no need for customers to flush water from lines prior to consumption. All water in the City of Coppell system is safe for human consumption. Some residents and businesses may notice a buildup of air in their water lines. In this case, utility customers are advised to open their faucets and flush the air from their lines for 10 minutes. 

All City of Coppell facilities, with the exception of the library, are operating at regular hours today, June 29. The Cozby Library is expected to open at noon on June 29. 

If you have questions concerning this matter, please contact Jerry Davis, Water Utilities Supervisor, or Kumar Gali, Assistant Director of Public Works, at 972-462-5150.

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1. Why does the City of Coppell require building permits?

The City of Coppell requires permits to verify that the construction or development will comply with building codes and zoning ordinances. The building codes and zoning ordinances are adopted by the City Council. The development projects are also inspected to insure that they comply with all current building codes.

2. How do I request an after-hours Emergency Building Inspection?

If you smell gas, call Atmos at 866-322-8667, or call 911. To schedule an emergency Building Inspection (Gas Leak/Electrical Re-Connect) please call the Emergency Hotline at 972-304-3551.

3. When is construction noise permitted?

Construction activity is only allowed between the hours of 7 am and 7 pm, Monday through Friday, and between the hours of 9 am and 7 pm on Saturday, Sundays, and legal holidays. An exception to these hours may be granted for special conditions.

4. How can I apply for a Special Events Permit?

For Special Events permits, please call 972-462-5100.

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1. Where do I find my Account Number and Customer ID to link my utility billing account to the CSS portal?

The Customer ID and Account Number needed to link your utility billing account to your customer profile on the CSS portal are listed on your utility bill. 

2. Do I need to register for an account if I don’t pay my bill online?

Account holders who do not wish to pay online are not required to register on the CSS portal. All of the City’s other utility payment options remain available to customers. However, all utility customers are encouraged to register for the new portal in order to take advantage of the new system’s benefits, such as increased data security and enhanced customer service.

3. If I am currently registered for bank draft, do I need to register for the new portal?

If you are enrolled in automatic bank drafts prior to the new system going live in February 2022, you will not be required to register for the new portal or to re-register for bank drafts. Your bank draft information will be converted to the new system automatically. However, you are encouraged to sign up for the new portal in order to take advantage of the new system’s benefits, such as increased data security and enhanced customer service. 

4. I want to sign up for bank draft. Do I need to register on the new portal?

To sign up for bank drafts, it is recommended that you create an account on the CSS portal. Review the instructions to create an account and set up bank drafts (PDF). If you'd prefer to not utilize the CSS portal, you can fill out the Electronic Bank Drafting Service setup form (PDF) instead.

5. Why did the City change its utility billing system?

The City is converting to Munis Utility Billing, which is more sophisticated and configurable, reliable and automated, and will streamline some aspects of the utility payment process. The new system will also offer numerous benefits to customers, including increased data security, the ability to maintain account information and preferences, and enhanced customer service.

This project is part of a multi-year, multi-phase undertaking that will allow the City to operate and serve residents more efficiently. Discovery for this technological solution began in 2016, and the vendor, Tyler Technologies, was approved by City Council in 2017.

6. Can I pay my water bill another way?

The available utility bill payment methods remain the same. Customers may pay in a variety of ways:

• In-person at Utility Billing counter
• Secure payment kiosk
• Mail payment to:
   City of Coppell
   255 E Parkway Boulevard
   Coppell, TX 75019
• Bank draft enrollment
• Pay via phone
• Pay directly through bank
• Pay online

7. Why is the total gallons consumed listed on my water bill different from the total gallons consumed according to the Get to Know Your H2O portal?

Your water consumption data is pulled before your bill date in order to total gallons used. The timing of when your consumption data is collected varies a little due to many influences, including weekends, reads not transmitted, the need to have staff physically read the meter, etc. Because of this variability, the consumption data listed for the month on the Get to Know Your H2O portal may not reflect the consumption listed on your bill. Rest assured – your water meter registers at least 98% of actual water usage.

8. How to I register for an account on the CSS portal?

Review the instructions to register for an account on the CSS portal (PDF). You can also find quick instructions and a how-to video on our Citizen Self Service Portal Registration page. 

9. Why doesn’t the Profile Section within the Welcome page have any of my information in it?

This section is intentionally left blank for all City of Coppell customers. It is a feature of the Citizen Self-Service portal that we are not utilizing.”

10. Why is it that when I select Email Announcements, there is nothing further to select or read?

The City of Coppell is not using this feature. The button will eventually be removed completely.

11. I’m already signed up for bank draft. Will I be eligible for the $5 credit for signing up for EFT payments?

No. Only account newly signing up for bank draft will be eligible for the $5 discount. You will still be eligible for the $5 discount for signing up for the CSS portal.

12. How do I access the CSS portal?

You can access the CSS portal at https://munselfservice.coppelltx.gov/css/. It is recommended that you use Chrome for the best viewing experience. 

13. I did not receive confirmation email after registration. What do I do?

Please ensure that you used an active email address to register. Please also check that it didn’t get caught in your spam filter. The email will come from DoNotReply@coppelltx.gov.  

14. I reset my password using the Forgot My Password option, but I am unable to login with the new password.

Please try closing current Chrome browser window and opening a new one to try again.

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1. What are the most common code violations?

Common code violations include:

• Exterior Property Maintenance - Property must be maintained and in good condition.
• Fence Maintenance - Fences must be maintained and in good condition.
• High Weeds and Grass - On entire property including sidewalk, and alley; over 12 inches.
• Inoperative/Junk Vehicles - May not be stored in public view.
• Overgrown Trees or Vegetation - Foliage of hedges, trees, and shrubs in public rights-of-way shall be maintained by the property owner adjacent to the right-of-way, such that the minimum overhang above a sidewalk shall be seven (7) feet. The minimum overhang above a street, alley, or public driveway shall be fourteen (14) feet. 
• Parking on Unapproved Surface - Vehicles must be parked on approved concrete surfaces.
• Residential Outside Storage - Items may not be stored on property in public view.

2. Is a permit required to have a garage sale?

No. However, garage sales are only allowed twice a year. Garage sale signs may only be erected between the hours of 6 pm Thursday and 10 pm Sunday. Sign faces cannot exceed six square feet or be any higher off the ground than 36 inches. Signs may only be placed on private property and not on City right-of-way. No sign will be allowed within any street median or attached to any:

• Other sign
• Public utility pole
• Street sign
• Traffic control sign or device
• Tree

3. Are temporary signs allowed in the City of Coppell??

Certain restrictions apply. Please view the City Code on Municode for more information.

4. If I'm currently renting my property, am I required to register the property with the City?

Yes. Rental properties are required to be registered with the City on or before January 31. Please visit the Rental Registration Program page for more information.

5. Do rental properties require an inspection?

Yes. An inspection of the property is required only when there is a tenant change or upon becoming a rental and must be inspected prior to occupancy. Please contact the Building Inspections Division at 972-304-3500 or use the Citizen Self Service Portal to schedule an inspection.

6. Does the City inspect for mold issues?

No. To submit a complaint regarding mold please contact the Texas Department of State Health Services. For cleanup and remediation, please visit the Centers for Disease Control Prevention’s Mold page.

7. What is the "Illegal Signs Pay You" Program?

For more information, check out our "Illegal Signs Pay You" Program Brochure (PDF).

8. How will I be notified if I am found to have a violation at my property?

• A courtesy notice will either be left at the property by way of a notice left at the door or mailed to the owner and/or occupancy identifying the violation(s) and giving a date that the property will be re-inspected for compliance.
• If at the time of reinspection the property is not in compliance, a second notice of violation will be mailed and a final reinspection date set.
• If the property is still non-compliant at the time of reinspection, the citation process can begin.

9. What can I do if I am unable to bring my property into compliance within the given time frame?

Making contact with the code compliance officer as soon as you receive notice to discuss the matter is crucial. Depending on the circumstances, the code officer may be able to grant an extension.

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1. How can I see what current City projects are being worked on right now?

Please see our Current Road Projects page on the City of Coppell website, there is a link to an interactive map on the page. These are private and public projects within the City.

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1. Are classes, programs, and room rentals at Coppell facilities, such as Cozby Library, Life Safety Park, and the CORE, free for Cypress Waters and South Haven residents?

Class, program, and rental policies and rates vary from facility to facility. Residents of Cypress Waters and South Haven are non-residents of the City of Coppell and should refer to the non-resident guidelines and fees where listed. The following provides this information for some of the City of Coppell’s most popular facilities. Please visit the Residents section of the website for information on additional facilities.

• Biodiversity Education Center: Most classes and programs are free and open to the public. Please check the Biodiversity Education Center’s page for more information. Room rentals are restricted to Coppell non-profit organizations.
• Coppell Parks Outdoor Pavilions/Facilities: Coppell Park pavilions and outdoor facilities are fee-based and are restricted to corporate and Coppell residents.
• CORE: Passes and rentals are fee based for Coppell residents and non-residents. Proof of current address must be provided at time of purchase.
• Cozby Library and Community Commons: Cypress Waters residents (non-residents) may purchase a library card for an annual fee. Students and employees of Coppell schools are eligible for a free, limited use library card. Free Library room rentals are available to card holders with some guidelines and restrictions. Most classes and activities at the library are free and open to everybody. Please check individual events on the Library’s calendar for fee and registration requirements.
• Life Safety Park: Study trips and tours are free for everyone and organized through schools and civic organizations. Public tours are also free and available to all by calling ahead for availability. Classes are free for everyone. Please visit the Life Safety Park’s event calendar to sign up. Meeting space reservations are free, but are restricted to residents of Coppell or a representative of a business that operates within the city limits of Coppell.

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1. Can I run for a place on the Coppell School Board if I live in Cypress Waters or South Haven?

Yes. To run for the Coppell Independent School District’s (CISD) School Board, prospective candidates must be:

• A United States Citizen
• 18 years old at the start date of the term of service
• A resident within the district boundaries, which includes Cypress Waters, Irving (including South Haven), and parts of Lewisville and Grapevine, for six months before the filing date deadline
• A resident of the state of Texas for 12 months before the filing deadline in late January

CISD Board of Trustees are elected at-large for specific places (Place 1, Place 2, etc.) and must file in mid-January for the May election.

Visit the school board website for more details about elections and eligibility. A map of the CISD boundaries can be viewed on this page or by visiting the Coppell Independent School District’s enrollment page.

2. Can I run for Coppell City Council if I reside in Cypress Waters or South Haven?

No. The City of Coppell elective office requirements state that candidates must have resided, for at least 12 months before the date of the election, within the corporate limits of the City, or within territory annexed into the City prior to the filing deadline. Those who live in Cypress Waters are residents of the City of Dallas. Those who reside in South Haven are residents of the City of Irving.

3. Can I apply for the City of Coppell's boards and commissions, Allies in Community program, or other City initiatives if I live in Cypress Waters or South Haven?

No. Coppell’s boards and commissions applicants must be at least a one-year resident of Coppell and a registered voter in Coppell. Cypress Waters and South Haven residents are non-residents of the City of Coppell. Other City of Coppell initiatives may accept non-residents on a case by case basis, but priority is given to those residing within the city limits.

4. I am a Cypress Waters or South Haven resident, and I'm interested in volunteering. Are there opportunities for me in Coppell?

Yes. There are several volunteer opportunities available through the City of Coppell as well as other area organizations. Please visit the Coppell Volunteers page for more information and registration.

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1. Do the City of Coppell's Police and Fire departments provide services to Cypress Waters or South Haven residents?

No.

Cypress Waters residents and businesses are in the City of Dallas and therefore police and fire services for Cypress Waters are provided by the City of Dallas. Learn more by visiting the Dallas Police Department website and the Dallas Fire-Rescue Department website.

South Haven residents are in the City of Irving and police and fire services for South Haven are provided by the City of Irving. Learn more by visiting the Irving Police Department website and the Irving Fire Department website. 

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1. I live in Cypress Waters or South Haven. What schools will my children attend?

Students who reside in Cypress Waters will attend Coppell Independent School District schools, specifically Richard J. Lee Elementary, Coppell Middle School West, and then can choose to attend either the Coppell High School Ninth Grade Campus (CHS9) and then Coppell High School (10 to 12) or New Tech High at Coppell (9 to 12).

Students who reside in South Haven will attend Coppell Independent School District schools, specifically Barbara S. Austin Elementary, Coppell Middle School East, and then can choose to attend either the Coppell High School Ninth Grade Campus (CHS9) and then Coppell High School (10 to 12) or New Tech High at Coppell (9 to 12). 

Learn more about Coppell Independent School District enrollment and school attendance zones.

2. As a resident of Cypress Waters or South Haven, do I pay the same Coppell Independent School District tax rate as those who live within Coppell city limits?

Yes. Although the City of Coppell is just over 14 square miles in size, the Coppell Independent School District (CISD) boundaries span more than 23 square miles and serves students in the cities of Coppell, Irving (parts of Valley Ranch and North Irving, including the South Haven neighborhood), Dallas (Cypress Waters), and Lewisville. A small part of Grapevine is in the CISD boundaries, but it is commercial. All who live in district boundaries, including those who live beyond the City of Coppell, pay the same CISD tax rate.

3. What benefits does the City of Coppell offer students who live in Cypress Waters or South Haven, but attend Coppell Independent School District schools?

Students of and employees who work for the Coppell Independent School District and live in Cypress Waters or South Haven (and other non-residents of the City of Coppell) are eligible for a free, limited use library card from Cozby Library and Community Commons regardless of residency. Please visit the Library’s account page for more information.

4. Are students of Coppell Independent School District schools who reside in Cypress Waters or South Haven eligible to participate in school events, sports, and activities?

Yes. Generally, eligibility is determined by age or grade and/or residency within the Coppell Independent School District boundaries. Please check each association’s website for complete information:

• Coppell Baseball Association
• Coppell Cheerleading Association
• Coppell Girls Softball Association
• Coppell Lacrosse Association
• Coppell Youth Football Association
• Coppell Youth Soccer Association

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1. Does the City of Coppell offer services such as trash removal, water utilities, or animal control to Cypress Waters or South Haven residents?

No. 

Since Cypress Waters and South Haven residents are non-residents of the City of Coppell and Cypress Waters businesses are located within the city limits of Dallas, the City of Dallas provides these services to Cypress Waters residents and businesses. Information about these services can be found on the City of Dallas Sanitation Service page, Water Bill page, and Animal Services page.

The City of Irving provides these services to those residing in the South Haven neighborhood. Information about these services can be found on the City of Irving Solid Waste Services page, Utilities and Services page, and Animal Services page. 

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1. Am I registered to vote in Coppell?

Check your voter registration status.

2. How do I get an Absentee Ballot (ABBM) Form?

Use the following links to request an Absentee Ballot, depending on which county you reside in:

• Dallas County Registered Voters
• Denton County Registered Voters

3. What precinct do I live in?

View a Map of Coppell Voter Precincts (PDF).

4. What is on the ballot?

Use the following links to find out what’s on the ballot, depending on which county you reside in:

• Dallas County Elections
• Denton County Elections

5. Who represents me?

Meet your elected officials by visiting the City Council page.

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1. What's the difference between a weather advisory, warning and watch?

The explanations below were provided by the National Weather Service:

• A warning is issued when a hazardous weather or hydrologic event is occurring, imminent or likely. A warning means weather conditions pose a threat to life or property. People in the path of the storm need to take protective action.
• An advisory is issued when a hazardous weather or hydrologic event is occurring, imminent or likely. Advisories are for less serious conditions than warnings, that cause significant inconvenience and if caution is not exercised, could lead to situations that may threaten life or property.
• A watch is used when the risk of a hazardous weather or hydrologic event has increased significantly, but its occurrence, location or timing is still uncertain. It is intended to provide enough lead time so those who need to set their plans in motion can do so. A watch means that hazardous weather is possible. People should have a plan of action in case a storm threatens, and they should listen for later information and possible warnings especially when planning travel or outdoor activities. 

You can find definitions for many of the different types of alerts that you can sign up for through NotifyCoppell on NOAA’s Watch/Warning/Advisory Definitions page.

2. How do I unsubscribe from NotifyCoppell?

You can stop receiving notifications from NotifyCoppell, the City's emergency notification system, at any time by removing your contact information from your profile. If you no longer wish to receive messages from NotifyCoppell but are unable to access your profile, please submit a request to unsubscribe. 

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1. Who do I contact if there is water pooling near my home and I am concerned about mosquitoes?

Please email the Environmental Health Department or call at 972-462-5110. You can also report any issues by filling out the Non-Emergency Request for Service form online.

2. Who do I call about trash and recycling?

Environmental Health works directly with Republic Services and is your best contact for trash/recycling. You can reach the Environmental Health Department at 972-462-5110.

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1. Does the fire department do free blood pressure checks?

Any Coppell Fire Station will do free blood pressure checks without an appointment, granted station personnel are at the station and not on a call.

2. Does the fire department provide CPR, first aid instruction?

The Coppell Fire Department provides CPR and first aid instruction through Life Safety Park. 

3. How do I dispose of a fire extinguisher or a smoke detector?

• Recycling and Disposal Information for Fire Extinguishers and Smoke Detectors (PDF)

4. Can I tour the fire station?

Coppell welcomes guests into our fire stations as part of our community and educational outreach. Fire station tours are conducted for:

• Church groups
• Mom’s groups
• Schools
• Social clubs
• Other organizations

All tours are personalized for each group based on the age and skill level of the participants. We will show you the fire trucks and the equipment we use, as well as where we live and eat every day.

Helpful Resources

Please contact Coppell Fire Department Administration at 972-304-3512 or Life Safety Park at 972-462-5371 or 972-462-5373.

5. Can I have a birthday party at the fire station?

The Coppell Fire Department is unable to host children’s birthday parties. We would be glad to schedule a tour for your birthday child or group under 25 people, but please make other arrangements for refreshments and gifts.

6. Can the fire department inspect and/or install my child's car seat?

Car seat installation instruction is provided by Life Safety Park at:
820 S Coppell Road
Coppell, TX 75019

If you would like schedule an appointment for Life Safety Park staff to inspect and provide education in car seat installation, please fill out an online request form.

Helpful Resources

Appointments are encouraged to ensure we can properly assist you, but should you have any questions or immediate concerns, please give us a call at 972-462-5371 or 972-462-5373.

7. How do I check my smoke detector?

Every smoke detector has a test button, usually in the center of the detector. Press the test button and hold it for a few seconds. If it is working correctly, the alarm will sound and will automatically stop when you release the button. Remember to test your smoke detector monthly and change the batteries twice a year.

8. Will the fire department help me replace my smoke detector batteries?

The Coppell Fire Department will come and assist you with replacing your batteries or installing a smoke detector. Contact Coppell Fire Department Fire Administration at 972-304-3512.

9. Will the fire department come unlock my vehicle if I lock my keys inside?

The Fire Department will respond to an emergency unlock of your vehicle if there is a child or pet inside the vehicle or the engine is running.

10. My house is flooding, and I need the water turned off (emergency), who do I call?

Call 911 for the Coppell Fire Department to respond.

11. I need my water shut off (non-emergency), who do I call?

Technicians from the Utility Operations Division can turn your water meter off for you to make repairs on your private water line. Call 972-462-5150 Monday through Friday between the hours of 7 am and 4:30 pm for this service. After repairs are completed, you can arrange to have Utility Operations personnel turn your water meter back on by calling the same number.

After normal business hours, on weekends and holidays, for emergency situations call 972-462-5150 and the phone system will immediately page the on-call technician. The technician should return your call within 15 minutes to get the necessary information regarding the problem. You will be asked to leave your name and phone number so the technician can return your call. You may also call Non-emergency Dispatch at 469-289-3270.

12. Can I drop off my expired/outdated medications?

We do not take outdated medications; however, the City holds a contract with Republic Services for household hazardous waste removal. For assistance, call 817-953-7214.

13. Can I drop off my medical waste?

The City holds a contract with Republic Services for household hazardous waste removal.

Helpful Resources

For assistance, call 817-953-7214.

14. Why is the fire hydrant gushing water and do I need to report it?

This is an intentional flushing of the city’s water system which is done on a routine basis by the public utilities department to remove sediment from lines and keeps the entire water distribution system refreshed. Although it may appear to waste water, "flushing" the hydrants is part of a routine maintenance program necessary to maintain the integrity of the water system and to continue to deliver the highest quality water possible to our customers. Flushing of the dead-end fire hydrants is a State of Texas requirement by the Texas Commission on Environmental Quality.

Helpful Resources

Any further questions, please contact Coppell Public Works Department at 972-462-5150.

15. Can I do Community Service at a fire station or through the Fire Department?

We currently do not offer opportunities to complete community service hours through our department.

16. Why does a fire engine come when I call for an ambulance?

All fire apparatus are equipped with Advanced Life Support (ALS) and Paramedics to respond to medical calls. At times, all ambulances may be busy with other medical calls or may be too far to respond. Therefore, a fire engine is also dispatched to get there faster and begin patient care.

17. Does the Fire Department fill private pools with water?

The proper procedure to fill the pool is with your own water hose.

18. Why do I sometimes see fire trucks or ambulances running with their lights and sirens on, and then suddenly they turn them off?

Emergency lights and sirens are used only when responding to a call. Apparatus responding to calls are frequently cancelled, or the first arriving unit determines that the call is not an emergency and tells the units to respond in a non-emergency mode, or to return to their station.

19. Is it legal to burn trash in Coppell?

Bonfires, trench burns, garbage/waste disposal fires and related outdoor burning are prohibited in the City of Coppell.

20. When do the firefighters work?

The fire department personnel work 24 hours on duty and 48 hours off. The department is divided into three shifts (A, B, C). The stations are staffed 24/7 year-round including holidays.

21. Why do fire crews drive the engine to the grocery store?

Crews work 24-hour shifts and must provide their own meals. To provide the most effective and rapid care, the crews take the apparatus to the stores so they can stay in service and respond to any emergencies that occurs in the city.

22. What is required for fire permits, how and where do I submit them?

Please contact Building Inspections at 972-304-3500.

23. Does the Fire Department conduct residential inspections for foster care families?

Yes – Request the inspection via email fire@coppelltx.gov, providing your name, address and telephone number.  

The fire inspector will ensure the residence complies with DFPS fire regulations and the city fire code ordinance. 

Some items to be aware of prior to scheduling the inspection:

• the functional smoke alarms are installed in each sleeping room and in the hallway
• the smoke alarms are less than 10 years old
• the smoke alarms are interconnected (one sounds, they all sound)
• properly maintained portable fire extinguisher with a minimum rating of 2A10B:C is readily available
• exit passageways are free of clutter and bedrooms windows are operable
• flammable liquids are properly stored in approved containers
• matches/lighters are properly stored out of reach of children 

24. Can fireworks be used in the City of Coppell?

No. Except for authorized public displays, fireworks are illegal to possess or discharge inside the city limits of Coppell.

25. How do I get a copy of a fire incident report?

Please submit any request for fire incident reports as an open records request through the City of Coppell City Secretary office.

26. Who do I contact about an ambulance/medical bill or patient medical records?

Emergency Medical Services (EMS) Patient Medical Records and/or Medical Billing Records

Coppell Fire Department outsources ambulance billing records to Emergicon Emergency Medical Billing. If you have any questions regarding your bill, please contact Emergicon at 877-602-2060.

To request medical records, please download, complete, and submit the Emergicon Patient Records Request Form.

•    Fax the request (secure and direct) to 800-608-9457

•    Mail the request to PO Box 180446, Dallas, TX  75218

•    To email a request, we need to create a secure, encrypted email channel to receive your form. Please email records@emergicon.com with general information that you need to request records, and you will receive a secure email from us to use for the request process. Please do not send the completed request form using this email.

•    Call 972-602-2060 ext. 1611 if you need help. Se habla Español.

If you are an attorney, please submit your request via www.chartswap.com with the EMS service as the Provider.

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1. What services are offered by the Fleet Services operation?

• Creation and review of specifications for new and replacement vehicles and equipment
• Maintaining City-wide fuel supplies for daily operations
• Repair and maintenance of all Coppell mobile assets, from turf equipment to fire apparatus
• Upfitting of new and existing vehicles and equipment to meet customers’ needs

2. What are some of Fleet Services environmental efforts?

• Our Clean Fleet Policy addresses the acquisition, operation and disposal of all mobile equipment.
• Replacement vehicles and equipment must be the newest model-year available.
• Replacement vehicles and equipment must be cleaner than the vehicles and equipment being decommissioned.
• The procurement of new vehicles and equipment are the cleanest platform available to meet the customer’s needs.
• The vehicle fleet includes gasoline/electric hybrid vehicles along with all-electric vehicles.
• Idle Policy limits vehicular idling to 3 minutes with minimal exceptions.
• All diesel-powered vehicles and equipment operate on ASTM D 6751 B-20 Bio-Diesel fuel.

3. How many staff members maintain the City’s fleet of vehicles and equipment?

Four certified Fleet Technicians/Emergency Vehicle Technicians, one Inventory Control Specialist, and one Fleet Services Manager are the staff members that maintain Fleet Services.

4. Has Fleet Services been recognized in any way?

Fleet Services has received the D/FW Clean Cities Bronze Fleet Award

2016, 2017 & 2018 Awards

Fleet Services has been named as one of the 100 Best Fleets in the Americas. They received the following places in awards:

• 2017 - 53rd
• 2018 - 29th
• 2019 - 53rd
• 2020 - 60th

ASE Blue Seal of Excellence

Awarded the ASE Blue Seal of Excellence from 2011 to 2020.

5. What types of vehicles and equipment does the City operate?

• Construction Equipment
• Light/Medium/Heavy Trucks
• Sedans
• SUVs
• Trailers
• Turf Equipment
• Other miscellaneous equipment

6. How many vehicles and equipment are in the fleet?

Currently, the City operates 176 on-road vehicles plus 138 other pieces of off-road equipment.

7. What is the average age of on-road vehicles in the City’s fleet?

The City’s operates a fleet which has an approximate average age of 4.2 years.

8. How many miles are traveled by City vehicles in a year?

In Fiscal Year 2018 to 2019 the City’s fleet accumulated 1,168,539 miles.

9. What is the value of the City’s fleet?

Current value exceeds $15,000,000.00.

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1. I have an easement on my property. What is it for? Who is responsible for maintaining it?

An easement is a nonpossessory right to use and/or enter onto the real property of another without possessing it. View the different types of easements:

• Access easement - grants access across the property to serve another property.
• Detention/retention - a drainage easement that is dedicated to cover detention ponds and underground detention structures.
• Drainage easement - this is for anything stormwater-related, including the following: Underground storm sewer including inlets and outfalls, above ground drainage, such as a channel or a flume.
• Floodplain - as property is developed, a drainage easement is dedicated to protect the floodplain.
• General Utility easement - this is for any underground or above-ground utility such as gas, electric, water, sewer, etc.
• Specific utility easement (such as an electric easement or water easement) - this is for that specific utility only (a gas line cannot be in a water easement).

2. Is my property in a flood zone?

Information on whether your property is in a flood hazard area can be found through the Federal Emergency Management Agency (FEMA) resources:

• Search for an address on FEMA’s Flood Map Service Center website.
• Learn about the National Flood Insurance Program on FEMA’s FloodSmart website.

3. There are markings on my property. Why are they there?

From the Texas811 FAQ website: "Sometimes there may be contractors doing work around your property that may have called in a ticket. Contact Texas811 by dialing 811 (you will need your ticket number), and we can look into this for you."

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1. What is Coppell Life Safety Park?

Coppell Life Safety Park is a joint public education venture between several City of Coppell departments, but is run by the Fire Department. Coppell Life Safety Park provides a comprehensive learning environment for children, families, corporate citizens, and the general public regarding overall life safety education programs. Education is provided primarily through school field trips, scout visits, and other public classes scheduled throughout the year. Sample topics covered at Life Safety Park include, but are not limited to:

• Bike safety
• Fire safety
• Home safety
• Pedestrian safety
• Severe weather safety
• Traffic safety
• First-Aid CPR

About the Park

Life Safety Park is staffed by two full-time fire department employees, who serve as the public safety educators. For certain scheduled classes and events, additional staffing is provided by off-duty firefighters and police officers. Coppell’s Emergency Management Division is also housed out of Life Safety Park, and overseas the onsite Emergency Operations Center.

To learn more about how Life Safety Park came to be, including construction, funding, etc., please view our online brochure. 

2. Who can visit Life Safety Park?

We welcome students from public and private schools, homeschools, daycares, as well as Boy Scouts and Girl Scout troops, and other civic organizations for scheduled "study trips." We welcome public visitation to tour the facility, but due to potential scheduling conflicts, we ask that you call ahead to make arrangements. We are always working to increase and innovate our programs so please keep checking our website for program updates and availability.

Teachers

If you are interested in scheduling a field trip for your class(es), please register online and view all available trip dates.

Parents/Caregivers

If you are interested in having your child visit Life Safety Park, please talk to your child’s teacher about scheduling a field trip. You may also register your child for our free safety classes available during CISD Spring Break, Summer Break, and Winter Break. Check our Calendar to view all available trip dates.

3. I heard that Life Safety Park houses the EOC…what is that?

The Emergency Operations Center (EOC) is a central facility responsible for ensuring municipal operations are maintained throughout unforeseen events. The EOC is a location from which local government can provide interagency and interdepartmental coordination and executive decision making in support of incident response and recovery operations. It is specially designed with reinforced construction materials, and equipped with advanced technological audio/video equipment. In the event of EOC activation, representatives from the public safety, emergency response, and various support agencies within each city department are called in to coordinate and enact the City’s Emergency Operations Plan. 

Helpful Resources

For more information on the Emergency Operations Center and Emergency Management, see the Emergency Management page.

4. How do I sign up for a class?

We currently coordinate with local school districts, private schools, daycares, and homeschool groups to plan their study trips during the fall and spring semesters. Free Adult CPR/AED classes are offered once a month. Other specialty classes are available and advertised throughout the year for both children and adults. Please register online where you can also find a current calendar of events.

Teachers

If you are interested in scheduling a field trip for your class(es), please register online and view all available trip dates.

Parents/Caregivers

If you are interested in having your child visit Life Safety Park, please talk to your child’s teacher about scheduling a field trip. You may also register your child for our free safety classes available during CISD Spring Break, Summer Break, and Winter Break. Check our Calendar to view all available trip dates.

5. Can I just show up for a tour or class without registering?

While we will do our best to accommodate "walk-in" tours, we still encourage you call or contact us ahead of time to make visitation arrangements, as we anticipate full schedules during the year. Jeeps are not a part of the tour, and tours do not include a safety lesson. Our general facility hours are Monday - Friday, 8 AM - 4 PM, but tour opportunity times may vary and space may be limited.

We also highly recommend that you register for classes online in advance. This ensures that we are able to communicate with you regarding class updates or changes, and will also guarantee that you or your child will receive all the important take-home class materials and goodies!

6. What is the cost of visiting Life Safety Park?

All tours, programs, classes and activities at the LSP are free to our visitors! Life Safety Park is funded by the City of Coppell’s Recreation Development Corporation (CRDC), under the Bold Vision, Big Impact Campaign.

7. Those little jeeps are so cool! Can you tell me about those?

The jeeps are a unique educational tool for our younger visitors. They give our kindergarteners and 1st graders the opportunity to practice their motor vehicle and pedestrian safety skills that they learned in the Life Safety Park classroom. Due to size and weight limitations, the jeeps are limited to our younger visitors. We welcome our older visitors to continue to practice their pedestrian safety skills on Safety Town. If you would like your kindergartener or 1st grader to learn and practice motor vehicle safety skills, please talk to your child’s teacher about scheduling a trip for their class to come visit us during the school year; or, you may check back during school breaks for public-registration classes.

8. I see there is a playground on site. Can I bring my child/family in to use it?

The Life Safety Park (LSP) playground is open to the public from sunrise to sunset, accessible through the gate adjacent to the parking lot. The playground will be closed to the public during some classes and private events. As such, playground availability is subject to change without notice. No LSP staff members will be present on the playground; therefore, children playing on site will require responsible supervision at all times. The playground does not include access to Safety Town. If you would like a tour of Safety Town, please call ahead to schedule a tour.

9. Can I have a meeting in one of the classrooms?

Any Coppell community group, organization, or business is welcome to use the classrooms for meetings. There is no fee to use the facility, but it is required that all attendees learn a valuable life safety lesson while here, taught by Life Safety Park staff. Meeting space and time is limited. See Life Safety Park’s Meeting Spaces page for more information.

10. Can I have a birthday party at Life Safety Park?

Life Safety Park is unable to host birthday parties, showers, receptions, or other social functions. We would be glad to schedule an educational tour for your birthday child or group under 30 people during regular class hours (M-F 8 AM - 4 PM) pending schedule availability, but please make other arrangements for refreshments and gifts. 

11. Are the firefighters and police officers at Life Safety Park real-life public service members?

Of course! Life Safety Park is staffed by two full-time fire department employees, who serve as the public safety educators. As educators, our passion is to foster bonds with our visitors, and empower them with the knowledge and tools to lead safer, healthier, and happier lives.

For certain scheduled classes and events, additional staffing is provided by on- or off-duty firefighters and police officers. The men and women of our public safety departments enjoy sharing their knowledge of their jobs with visitors, so please be sure to thank them for their service!

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1. Things to Know When Visiting the Interactive Fountain

Adults must accompany children to the Interactive Fountain.

Use of the Interactive Fountain is at your own risk, an attendant is not on duty.

2. Interactive Fountain Rules

No running, roughhousing or profane language permitted.

The splash pad uses treated, recirculated water. Please do not drink the water. A drinking fountain is provided at the public restroom building.

Infants and toddlers must wear a swim diaper. Diapers to be changed in restroom only.

Food, glass and drinks are not permitted within the splash pad area.

No skateboards, bicycles, scooters or similar recreation equipment allowed. Strollers and wheelchairs are permitted.

Proper attire must be worn at all times. All apparel must be clean prior to entering the play area. Footwear is recommended.

For your safety, do not obstruct water feature.No pets allowed inside the splash pad area.

Toys, water balloons, beach balls, pool noodles, buckets and water guns are not permitted. No bathing, soap, detergent or shampoo allowed.
                                    

   

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1. What are my options for taking care of my citation?

Options for handling a citation are listed on the citation, or visit our Citation Payment Options page. If you have any questions concerning the listed options, contact the court.

2. What is the fine amount for my particular citation?

View the Fine List (PDF) for fine amounts for common violations that are filed in the Coppell Municipal Court of Record. However, if you need to get information regarding your particular citation, you must call the Municipal Court at 972-304-3650, during regular office hours of Monday through Thursday from 8 am to 5 pm or Friday from 8 am to 2:30 pm. Have your citation and driver’s license number in-hand before calling.

3. What forms of payment does the Court accept?

The Court currently accepts payment in the form of:

• Cash
• Cashier’s check
• Check
• Credit card
• Money order

Temporary checks are not accepted. Please bring a picture ID if you plan to make a payment with either a check or credit card.

4. When is my due date?

Your due date for your citation is above your signature on the citation. However, if you pay and resolve your citation before your due date, you do not need to appear. If you have missed your due date, contact the Court at 972-304-3650 for information on your warrant status.

5. How may I change my court date?

Changes in court dates (continuances) may not be requested by phone. Requests for continuances must be made in person or in writing on or before the scheduled court date.

6. What if the Court is closed on my court date?

For information regarding facility closings or delayed openings, please refer to the City of Coppell’s online event calendar or call the Court at 972-304-3650.

7. I received a summons for jury duty. Am I still needed?

Refer to the Jury Duty page; it will inform you if your presence is still required or not.

8. How do I request to view Court records?

Records of judiciary, including the Coppell Municipal Court Number 1, are not subject to the provisions of the Public Information Act. However, if you would like to view Court records, or request copies of records, you may use our online Public Records Portal.

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1. Can you drop off envelopes with a check in Kiosk?

No, the kiosk is not a drop box, but you can
pay via check into the kiosk. To do so, checks cannot be in an envelope and users must follow
on-screen prompts. The kiosk also accepts cash and credit or debit cards. If you would like to
drop off a check in person, please come into Town Center and visit our Utility Billing window.

2. Will we be adding a drop box option for residents?

At this time there will not be a drop box
option. We want to make sure all payments are secure! If you would like to deliver your check in
person, please visit the Utility Billing window inside Town Center.

3. Why does the kiosk prompt me to scan a “barcode?”

For your convenience, a barcode has been
printed at the bottom left corner of your utility bill.

4. Why did we eliminate the drop box?

Since March of 2020, the City has made every effort to keep
residents and staff safe. In evaluating the drop box, staff determined that a kiosk would be more
convenient, secure, and streamlined.

5. How was the kiosk funded?

The kiosk was funded through the CARES Act. After evaluation, it
was determined that the kiosk would provide a convenient, secure, and streamlined payment
option for residents while also reducing direct interaction between staff and customers. Read more about the CARES Act.

6. Can residents still drop off their utility payments in person?

Yes! The kiosk is optional, and
residents may come in and pay in person during regular business hours. We enjoy saying ‘hi’ and
seeing customers!

7. If you pay by cash does the kiosk give you change?

The kiosk does not give change. Instead, it
will credit the total amount paid to the account for future use.

8. Can I pay more on my utility bill through the kiosk?

Customers may pay whatever amount they
would like. The kiosk will prompt users to enter their preferred amount if they would like to pay
a different amount than what is listed on their bill.

9. Why did the City transition from a drop box to the kiosk?

The installation of the utility billing
and permit kiosk at Town Center, 255 Parkway Blvd., is one of the many ways the City has
worked to provide convenient, secure, and streamlined options for residents to interact with the
City! We always continue to look for ways to better serve our customers.

10. What other ways can I pay my utility bill?

Customers can continue to pay bills through bank
drafts, via the City's web portal, by mail, by phone, and in person! The kiosk accepts cash, check
and credit and debit card payments. We always continue to look for ways to better serve our
customers by providing citizens with a variety of options to suit their individual needs.

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1. How do I find property owner information?

Property owner information can be found on the County Appraisal District website. The majority of property in Coppell is located in Dallas County, with the remainder in Denton County:

• Dallas County Appraisal District
• Denton County Appraisal District

2. What is a pre-development conference?

A pre-development conference is a preliminary informational meeting between an applicant and staff. This meeting is used to help the applicant prepare to submit a development application, and/or identify any major issues that the proposed project may encounter after submittal.

A pre-development conference is recommended when submitting for any development projects. These meeting occur on Tuesday mornings. If you would like to schedule a pre-development conference, please call 972-304-3678.

3. Does the City of Coppell have copies of surveys or plot plans?

The City of Coppell does not have copies of surveys or plot plans. Typically, when you purchase a piece of property you should be given a survey or plot plan. To obtain a survey for a particular piece of property contact a certified surveyor.

4. Where can I find the zoning for a piece of property?

For Zoning questions, please contact the Planning Department at 972-304-3678 or email the Planning Department.

5. Where can I find the Zoning Ordinance Regulations?

The Zoning Ordinance Regulations can be found online at the Municode Library website.

6. Where can I find maps?

We have a variety of maps that can be found on our Maps page, including:

• Active Case Map
• Future Land Use Map
• GIS Map
• Subdivision and Special Use Permit (SUP) Map
• Vacant Commercial Land Map
• Zoning Map

Please contact the Planning Department for verification at 972-304-3678 or email Planning.

7. How do I apply for a Zoning Change/Planned Development/Special Use Permit/Plat?

All applications must be submitted online through the Customer Self Service Portal or by emailing Planning, rather than in person. Please refer to the Planning Application and Virtual Meeting Process (PDF) for more detailed information.

8. Where can I find Homeowner's Association (HOA) information?

Access the Homeowner’s Association folder on Laserfiche.

9. How do I update our Homeowner's Association information?

Homeowner’s Association information can be updated by filling out the Homeowner’s Association Contact Update Form (PDF) and following the instructions listed.

10. How large is Coppell?

The City is 14.71 square miles.

11. What is the City's current population?

The City’s population is 41,440 as of January 1, 2020.

12. What is the role of the Planning and Zoning Commission?

The Planning and Zoning Commission is a recommending body to the City Council on all zoning, platting, and development matters. They are the Site Plan approval authority and have been granted the right to approve Final Plats in some instances.

13. How often does the Planning and Zoning Commission meet?

The Planning and Zoning Commission meets every third Thursday of each month at 6:30 pm in the Council Chambers.

14. How can I obtain specific information on upcoming zoning cases?

Call the Planning Department at 972-304-3678, and ask to speak with a planner on staff. The zoning cases are listed on the Planning and Zoning Commission and City Council agendas posted in City Hall at least 72 hours prior to the respective meetings, and are published in the Citizens’ Advocate newspaper. Planning and Zoning Commission Agendas, Minutes and Packets are available in the Public Document Database. The Agenda/Packet is available the Friday before the scheduled meeting.

15. Who is notified with regards to a zoning change request?

All property owners on the most recently approved tax roll located within 200 feet of the zoning change request are notified by mail at least 10 days prior to the Planning and Zoning Commission meeting. A zoning notification sign is also placed on the subject property 10 days prior to the hearing and remains on the property until the City takes action on the request.

16. What can be done if I oppose the rezoning of property within my neighborhood?

Send in your written opposition to the Planning Department prior to the Planning and Zoning Commission meeting. The Planning staff may be contacted to obtain detailed information on the case. A staff report is available the Monday before the Planning and Zoning Commission meeting. Encourage all surrounding property owners to attend the public hearing.

17. Can City Council overrule a zoning recommendation for denial forwarded by the Planning and Zoning Commission?

Yes. It would take an affirmative vote of at least three-fourths of all the members of City Council (6 out of 7) to overrule a recommendation of the Planning and Zoning Commission that a proposed zoning change be denied.

18. How much opposition is necessary to require an affirmative vote of at least three-fourths of all members of the City Council?

The protest must be written and signed by the property owners of at least 20% of either the area of lots or land covered by the proposed change or the areas of lots or land immediately adjoining the area covered by the proposed change, extending 200 feet from that area.

19. What is the difference between the Comprehensive Plan and the Zoning Ordinance?

The Comprehensive Plan is a long-range plan intended to direct growth and physical development of a community for decades. The Plan includes policies relative to physical development, transportation, parks and open space, and economic development. It provides for the distribution and relationship of various land uses. The plan also serves as a basis for future development recommendations.

Whereas, the Zoning Ordinance regulates the use of land and site development. It controls size of land area, size of yards, building coverage, height of structures, amount of landscaping, among several other things. Any violation of the Zoning Ordinance carries a penalty of up to $2,000 dollars for each offense.

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1. Someone has written me a check that has returned "NSF" or closed account. What should I do?

The Coppell Police Department does not investigate these offenses. If this has happened to you contact the Dallas County District Attorney’s Office at:
District Attorney’s Check Division
133 N Riverfront Boulevard
LB 19
Dallas, TX 75207-4399

Phone: 214-653-3672

Hours
Monday through Friday
8 am to 4:30 pm

2. I am a victim of identity theft. What should I do?

If you are an Coppell resident or your information has been used fraudulently in the City of Coppell, you should make a police report with us. You should refer to the Federal Trade Commission’s website and follow the recommended steps to help you restore your credit. If you believe someone has been arrested or issued a citation using your information, then you will need to contact the law enforcement agency where the incident occurred.

3. I am a victim of tax refund identity theft. What should I do?

You should make a police report, as this is necessary in order to initiate a fraud alert with the major credit reporting bureaus. If this has happened, you will also be referred to the Internal Revenue Service (IRS), as certain IRS forms have to be completed. Please follow the guidelines and prevention strategies on the IRS website.

4. Someone has written checks on my checking account without my permission. What do I do?

Immediately contact your bank in order to close the account, and file a police report in the jurisdiction where the checks were passed. Your checks may have been stolen or someone may have created counterfeit checks using your bank account and routing numbers. Please work with your bank to provide specific information when and where your check was passed; provide witness and suspect information if known and the name and contact number for the bank investigator if one has been assigned.

5. Someone has used my credit card/debit card without my permission. What do I do?

Immediately contact your credit card company in order to close the account, and file a police report for credit card/debit card abuse with us if the transaction occurred in Coppell. You may also make a police report with us if you are a Coppell resident and your card was used online.

6. I am the victim of an Internet scam; for example, I have purchased or sold an item through an online classified advertisement website and later realized I was scammed. What do I do?

You should file a complaint with the Internet Crime Complaint Center (IC3), a central repository for Internet related crime coordinated by the National White Collar Crime Center and the Federal Bureau of Investigation (FBI). The IC3 forwards complaints to the Coppell Police Department when it appears the fraudulent activity is occurring in Coppell. Since the suspects involved in these types of crimes are often overseas and typically use fictitious names, addresses, phone numbers, and email addresses, the Coppell Police Department is sometimes limited in what it can do to investigate. Please refer to the IC3 website and the "Little Black Book of Scams" Booklet (PDF) to learn more about the different types of frauds and schemes and how to protect yourself from being victimized.

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1. Why did the City send out the Request for Confidentiality of Information Maintained by the City of Coppell Utility Department form?

The Request for Confidentiality of Information Maintained by the City of Coppell Utility Department form was sent to inform all Coppell utility customers concerning the release of information pursuant to the Public Information Act and provide our customers with a method for keeping their information confidential.

2. Does the City release the social security numbers of its utility customers?

No. While the Texas Public Information Act specifically allows Governmental Utilities to release addresses, telephone numbers, and account information, the state and federal laws specifically prohibit the release of anyone’s social security numbers. Completion of the Privacy form provides additional support to the City to withhold account information from public disclosures.

3. Do I have to pay a fee to keep my information confidential?

No, the City does not charge for this service and has no plans to charge for this service. In the event it was determined that there was a cost to provide this service, staff would be required to bring an agenda item to the Council for their consideration and approval. Again, this is a free service, and there is no plan to charge to keep your information confidential.

4. How do I elect to keep certain information confidential?

Please complete the Request for Confidentiality of Request form. If you encounter any issues, please contact Utility Billing at 972-304-3695.

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1. Why did the City decide to reconstruct S Belt Line now?

S Belt Line Road between Southwestern and IH-635 was originally constructed in 1985 and has outlasted its expected life, though the roadway has been maintained over the years to prolong its usability. In fact, the City partnered with Dallas County in 2018 to implement an asphalt overlay project to provide a smoother (and safer!) ride for drivers until the reconstruction project could begin.

S Belt Line Road, Freeport Parkway, and S Royal Lane were all built in mid-1980s, and, as a result, all three roadways reached a need for major repairs and upgrades at the same time. The City of Coppell charted a course many years ago to rebuild all three major roadways in the most efficient manner possible, and staff carefully considered solutions to mitigate impacts to both commuters and businesses. The City tackled the Freeport Parkway first, as this roadway provides commuters with an alternate route to both S Belt Line and S Royal. In 2017, the City began construction on Freeport. Staff worked concurrently to plan out and design the S Belt Line reconstruction project. 

Soon after the completion of S Belt Line, the City will begin reconstruction on S Royal Lane.

2. What does the S Belt Line Reconstruction project entail?

The basic scope of the Belt Line reconstruction project includes the following elements:

• Replacement of all existing pavement with an updated pavement section
• Intersection enhancements to improve mobility and safety
• Sidewalks, streetlights, and landscaping
• Strategic replacement/rehabilitation of the existing storm sewer system
• Signal work as needed to accommodate intersection changes and/or traffic control
• Replace portions of the water and sanitary sewer as well as rehabilitating manholes

The original scope included significant replacement of the water, sewer, and drainage utilities under S Belt Line. Based on investigation of the existing lines, it was determined that much of the existing utility infrastructure can remain in place with continued proper maintenance.

3. How long will construction on S Belt Line last?

It is estimated that construction on S Belt Line Road will be complete in summer 2023.

4. What alternate routes should I use to avoid S Belt Line?

Travelers on the western side of the city should use IH-635/S. Royal Lane or IH-635/Freeport Parkway. Travelers on the eastern side of the city should use MacArthur Boulevard. Commuters are also encouraged to detour to surrounding highways and tollways to avoid the area. For example, drivers can utilize SH-121/Sam Rayburn Tollway or take Sandy Lake Road to President George Bush Tollway.

5. Where can I find traffic updates and delay estimates?

The City of Coppell has partnered with Texas A&M Transportation Institute to communicate real-time travel information to an easy-to-follow Twitter account. Travel time information is automatically populated, and important updates will be communicated through this account. Simply follow along twitter.com/coppellbeltline to stay up to date. 

Additionally, digital signs that alert drivers to real-time travel conditions along various routes have been placed at locations around the construction zone. The message boards display up-to-date travel information that allows commuters to make decisions on the best route, preserving the capacity on S Belt Line Road for motorists that must use this route.

6. How much will the S Belt Line Reconstruction project cost?

The total project cost is approximately $18.6 million and is funded through bond proceeds. 

The City of Coppell bid the project, and base bids received ranged from $18.3 million to $22.2 million. All contractors bid 480 days, which was the maximum allowable under the bidding documents. The project also includes available performance incentives.

The City’s initial estimate for the project was approximately $24 million. After going through an extensive value engineering process, City engineers were able reduce the expected project cost while preserving trees and ensuring continued safety throughout construction. The value engineering process also resulted in a reduction in the number of planned construction phases, which shortened the timeline for construction.

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1. How do I update my sprinkler settings?

The video tutorials below walk through the steps required to update many common automatic irrigation controllers. Please contact your irrigation system manufacturer for specific instructions for your system. 

• Hunter Pro-C
• Hunter X-Core
• Irritrol
• Rainbird

The City of Coppell does not endorse any of the products referenced above. 

2. When can I water my lawn?

Under Stage 2: Water Watch, utility customers must limit their irrigation to the following days: 

• Water customers, including residential and business customers, with even numbered street addresses (street addresses ending in 0, 2, 4, 6, or 8) must conduct all watering on Sundays, Tuesdays, and Thursdays.
• Water customers, including residential and business customers, with odd numbered street addresses (street addresses ending in 1, 3, 5, 7, or 9) must conduct all watering on Mondays, Wednesdays, and Friday.
• Schools must conduct all watering of school sites, school facilities, and other areas maintained by the schools on Mondays, Fridays, and Saturdays. 
• Homeowner associations (HOAs) and commercial property owner associations (POAs) must conduct all watering of common property on Mondays, Fridays, and Saturdays.
• Nursery (garden and landscape) businesses are not restricted when watering business inventory; however, they must comply with watering requirements for any landscaping associated with their facilities.

No outside watering will be allowed between the hours of 10 am and 6 pm, with the exception of hand watering, the use of non-spray irrigation systems, and the use of soaker hoses, which will be allowed all days, at all times during Stage 2.

3. How many times a week can I water my lawn?

Under Stage 2: Water Watch, utility customers must limit their irrigation to three times a week, irrigating on the three days identified in the schedule below:  

• Water customers, including residential and business customers, with even numbered street addresses (street addresses ending in 0, 2, 4, 6, or 8) must conduct all watering on Sundays, Tuesdays, and Thursdays.
• Water customers, including residential and business customers, with odd numbered street addresses (street addresses ending in 1, 3, 5, 7, or 9) must conduct all watering on Mondays, Wednesdays, and Friday.
• Schools must conduct all watering of school sites, school facilities, and other areas maintained by the schools on Mondays, Fridays, and Saturdays. 
• Homeowner associations (HOAs) and commercial property owner associations (POAs) must conduct all watering of common property on Mondays, Fridays, and Saturdays.
• Nursery (garden and landscape) businesses are not restricted when watering business inventory; however, they must comply with watering requirements for any landscaping associated with their facilities.

No outside watering will be allowed between the hours of 10 am and 6 pm, with the exception of hand watering, the use of non-spray irrigation systems, and the use of soaker hoses, which will be allowed all days, at all times during Stage 2.

4. Can I use a soaker hose?

Utility customers may use a soaker hose on any day, at any time during Stage 2 water restrictions. 

5. Can I hand water?

Utility customers may hand water on any day, at any time during Stage 2 water restrictions. 

6. Do I need to limit my domestic water use (bathing, flushing toilets, washing laundry or dishes, etc.)?

It is not necessary to limit domestic water use during Stage 2 water restrictions. Utility customers may continue to use water as normal for household purposes. Residents and businesses are encouraged to be water conscious and use water for everyday use wisely. Find ways to limit your indoor water use at waterisawesome.com and on the City's Watering Techniques page. 

7. What triggered Stage 2 Watering Restrictions?

The City of Coppell purchases treated water from Dallas Water Utilities (DWU) at a contractual supply of 18.5 million gallons of water per day. Contractually, we have the ability to purchase additional treated water from DWU at a cost to our customers. In late July/early August 2023, water use in Coppell reached maximum volume over many consecutive days, and the City was not able to completely refill its water tanks. Per the Drought Contingency Plan, and to manage the amount of water we purchase from DWU, this kind of system demand triggers mandatory watering restrictions to ensure that the City can continue to provide water to the community at a high level of service and at as low a cost as possible.

The City of Coppell is not experiencing a water emergency; instead, we are encouraging customers to do their part to conserve water while we are under drought conditions to ensure that we can offer high-quality service and avoid a cost increase in the future.

8. Where can I find the City’s Drought Contingency Plan?

The City of Coppell’s Drought Contingency Plan can be found in Section 3-1.12 of the Code of Ordinances

9. How do I report a malfunctioning sprinkler head or watering violations?

If you have seen a malfunctioning sprinkler head or watering violations, please submit the form to report water waste. City staff will investigate and take corrective action.

10. How can I monitor my water use?

Utility customers in Coppell are given the tools and data needed to control their water usage and, therefore, the amount of the water portion of their bill. Customers are encouraged to sign up for the MyH2O portal to more closely monitor their water consumption and adjust their usage accordingly. Through the portal, customers can monitor water usage, set water budget and water consumption threshold alerts, view comparative data, set leak alerts, and opt-in to notifications. 

Consumption data is updated multiple times throughout the day on an internet-based customer dashboard that can be accessed from a computer, tablet, or smart phone. 

Learn more about the customer portal and how to Get to Know Your H₂O at coppelltx.gov/h2o.

11. How can I reduce the amount of water I need for irrigation in the future?

Residents and businesses alike are encouraged to be water conscious now and into the future. Visit waterisawesome.com and the City’s Watering Techniques page for tips to reduce the amount of water needed for irrigation. 

Residents and businesses are also encouraged to consider Texas SmartScape plants in their landscape. These plants are well adapted to the Texas heat, drought tolerant, pest and disease resistant, and attract beneficial animals and insects. By using native and adaptive plants, you help conserve precious water, reduce stormwater runoff, prevent water pollution, provide wildlife habitats, and save time and money!

12. If we go over our contracted 18.5 million gallons/day, will Dallas Water Utilities shut off our water supply?

No, Dallas Water Utilities (DWU), the City of Coppell’s water supplier, will not shut off the water supply if demand exceeds our contractual supply of 18.5 million gallons per day. Contractually, we have the ability to purchase additional treated water from DWU at a cost to our customers. If water consumption is not reduced, the City would be required to negotiate an increase in the amount we are allowed to purchase per day, resulting in an increase in the cost of treated water. Because the purchase of water from DWU is funded through customer water bill payments, this increase will result in higher rates for customers. Further, if we increase the amount of purchased water, we will be committed to paying for the right to take that increased volume in future years.

13. What happens if our water demand goes over 18.5 million gallons/day?

The City of Coppell purchases treated water from Dallas Water Utilities (DWU) at a contractual supply of 18.5 million gallons of water per day. Contractually, we have the ability to purchase additional treated water from DWU at a cost to our customers. If water consumption is not reduced and demand exceeds our contractual supply of 18.5 million gallons per day, the City would be required to negotiate an increase in the amount we are allowed to purchase per day, resulting in an increase in the cost of treated water. Because the purchase of water from Dallas Water Utilities (DWU, the City of Coppell’s water supplier) is funded through customer water bill payments, this increase will result in higher rates for customers. Further, if we increase the amount of purchased water, we will be committed to paying for the right to take that increased volume in future years.

14. Can we buy more water from Dallas Water Utilities?

If water consumption is not reduced and demand exceeds our contractual supply of 18.5 million gallons per day, yes, the City would be required to negotiate an increase in the amount we are allowed to purchase per day. This would result in an increase in the cost of treated water to the City. Because the purchase of water from Dallas Water Utilities (DWU, the City of Coppell’s water supplier) is funded through customer water bill payments, this increase will result in higher rates for customers. Further, if we increase the amount of purchased water, we will be committed to paying for the right to take that increased volume in future years.

15. How do I request a watering variance?

If you have a circumstance that prevents you from complying with Stage 2 Watering Restrictions, or you believe compliance would cause harm or damage to you or your property, you may request a water variance. 

Based on the water situation at the time of request, permits may be granted for new lawns or landscaping, vacations, or other situations. 

If you would like to speak to someone concerning this request or to have a Variance Request Form mailed to your home or business, please call 972-462-5155.

16. How is the City making sure residents and businesses are aware of the restrictions?

The City is utilizing all of its communications platforms to notify residents and businesses, and we are working directly with the school district and our high-use commercial customers. 

Have you seen a malfunctioning sprinkler head or watering violations? Report water waste.

17. The watering days listed in the ordinance are different from the watering days on the website. Which should I follow?

The City of Coppell updated the Drought Contingency and Water Conservation Plan last year, and this is the first time we have implemented it. On Thursday, August 7, 2023, after we made the announcement that we were moving to Stage 2 restrictions, we received numerous calls and messages from residents letting us know that the ordinance was more than a little confusing. As a result, we have updated the identified watering days to those listed on the website. City staff will be working with City Council in the future to update the ordinance to reflect the schedule we currently have in place. For now, please follow the days listed below and on our website, not those listed in the ordinance.

Under Stage 2: Water Watch, utility customers must limit their irrigation to the following days: 

• Water customers, including residential and business customers, with even numbered street addresses (street addresses ending in 0, 2, 4, 6, or 8) must conduct all watering on Sundays, Tuesdays, and Thursdays.
• Water customers, including residential and business customers, with odd numbered street addresses (street addresses ending in 1, 3, 5, 7, or 9) must conduct all watering on Mondays, Wednesdays, and Friday.
• Schools must conduct all watering of school sites, school facilities, and other areas maintained by the schools on Mondays, Fridays, and Saturdays. 
• Homeowner associations (HOAs) and commercial property owner associations (POAs) must conduct all watering of common property on Mondays, Fridays, and Saturdays.
• Nursery (garden and landscape) businesses are not restricted when watering business inventory; however, they must comply with watering requirements for any landscaping associated with their facilities.

No outside watering will be allowed between the hours of 10 am and 6 pm, with the exception of hand watering, the use of non-spray irrigation systems, and the use of soaker hoses, which will be allowed all days, at all times during Stage 2.

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1. What is stormwater?

Stormwater discharges are generated by runoff from land and impervious areas during rainfall. Surfaces like driveways, sidewalks, and streets prevent stormwater from naturally soaking into the ground.

2. How do I report stormwater pollution?

For emergencies such as an immediate threat to the public please call 911. For all others, please call Public Works Operations at 972-462-5150.

Non-Emergency Request for Service

3. How can grass and leaves be a pollutant since they are found in nature?

Improper disposal of yard waste can be an issue when washed into creeks. This can increase nutrient levels that encourage algae growth and decrease oxygen levels. Both decrease the water quality.

4. Why is stormwater quality important?

Stormwater can carry litter, sand, bacteria, oil, and other chemicals as it flows to our streams, rivers, ponds, and wetlands. Runoff from paved surfaces may contribute to large amounts of polluted stormwater. Cleaning up stormwater not only benefits our neighborhoods and town, it also benefits the entire network of water bodies and land that make up our watershed.

5. What agency regulates stormwater quality?

In the City of Coppell, stormwater quality is regulated at the federal level by the Environmental Protection Agency (EPA), the state level by the Texas Commission on Environmental Quality (TCEQ), and at the local level by the City of Coppell Environmental Health Division.

As authorized by the Clean Water Act, the National Pollutant Discharge Elimination System (NPDES) permit program controls water pollution by regulating point sources that discharge pollutants into waters of the United States. Point sources are discrete conveyances such as pipes or man-made ditches. Individual homes do not need an NPDES permit; however, some industrial, municipal, and other facilities must obtain permits if their discharges go directly to surface waters.

6. What is the Texas Pollution Discharge Elimination System?

In 1987, Congress amended the Clean Water Act to require a comprehensive nationwide program for addressing polluted stormwater. The National Pollutant Discharge Elimination System (NPDES) is the resulting program. The state assumed the authority to administer the NPDES program in Texas and the Texas Pollution Discharge Elimination System (TPDES) is the resulting program.

7. What does the Texas Pollution Discharge Elimination System permit require of the City of Coppell?

The City of Coppell has to develop, implement, and enforce a Stormwater Management Program (SWMP). The goals of the Plan are to:

• Protect water quality
• Reduce the discharge of pollutants to the maximum extent possible
• Satisfy the appropriate water quality requirements of the Clean Water Act

More Information

For more information, see the current Stormwater Management Plan (PDF).

8. What Minimum Control Measures (MCMs) will the City of Coppell's program include?

Per the TCEQ, Texas Pollution Discharge Elimination System (TPDES) General Permit Number TXR040000, the Stormwater Management Plan (SWMP) must provide a listing and description of best management practices (BMP’s) developed to prevent stormwater pollution to the maximum extent practicable. BMP’s are required to be developed to satisfy five stormwater quality minimum control measures:

• Construction Site Stormwater Runoff Control
• Illicit Discharge Detection and Elimination
• Pollution Prevention/Good Housekeeping for Municipal Operations
• Post-Construction Stormwater Management in New Development and Redevelopment
• Public Education, Outreach and Involvement

Annual Report

For more information, see the Municipal Separate Storm Sewer System (MS4) Annual Report 2022 (PDF) and Northwest Dallas County Flood Control District (NWDCFCD) Annual Status Review Report 2021 (PDF).

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1. How do I report a street light that needs to be repaired?

Most street lights are maintained by Oncor Electric. Please call 888-313-6862 or use the Oncor Streetlight website to report a problem with a street light. When reported online, a confirmation number is issued and you can leave your information for questions or be notified when the repair has been made.

The newer street lights along Sandy Lake Road, Denton Tap Road, and Freeport Parkway are maintained by the City of Coppell. Please call 972-462-5168 to report problems with these lights.

Home Owners Associations Maintaining Their Own Street Lights

Some Home Owners Association (HOAs) maintain their own lamps within the neighborhood, usually at entrances to the subdivision. To contact the HOA and let them know of an issue, please see the Homeowner’s Association Contacts list. These are the HOAs that maintain their own street lamps:

• Arbor Manors
• Belmont Landing
• East Lake
• The Fairways at Riverchase
• Red Hawk
• Ridgecrest Estates
• Westhaven

2. ?How do I get another street light installed on my residential street?

Street lights are originally installed by developers of neighborhoods according to City standards that are dictated by our ordinances. In general, one street light should be installed at each street intersection and then additional lights should be installed at other locations along a residential street so that they are not farther than 600 feet apart nor closer than 150 feet apart.

Street Light Intention

It is important to note that street lights are not intended to illuminate the fronts of buildings; in fact, they are designed not to do so (by directing the lighting downward). They are also not intended to illuminate the entire roadway or sidewalk. Instead, they are intended to help motorists and pedestrians navigate a neighborhood in the dark by pointing out where the intersections (and cul-de-sacs) are and, in the case of midblock lights, drawing you along the roadway towards the next intersection.

Additional Lighting Installed

If you believe that street lights are farther apart than 600 feet in your neighborhood, please call 972-462-5150 to see if an additional light can be installed. If the lights in your neighborhood do meet the City standards, the City will not install any additional lights. However, the Home Owners Association (HOA) can pay to have additional lights installed (provided they meet our minimum spacing standards and the HOA acquires consent from the adjacent residents). The cost of installing a street light is usually about $7,500 depending on the amount of boring that the power company would need to do. Also, in some cases, homeowners would need to dedicate a utility easement on their property.

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1. How do I report any problems with streets, alleys, or sidewalks that I find?

You can report any issues that you may have by calling 972-462-5150 or by filling out the Non-Emergency Request for Service form online.

2. What is a roadway repair versus a roadway replacement?

Roadway Repair

• Asphalt overlay
• Crack sealing
• Lifting
• Maintenance
• Pothole repairs
• Repairing cracked curbs
• Sidewalk panel replacements
• Street sweeping

Roadway Replacement

The roadway replacements are for complete replacements of large roadways in the City. Roadway Replacement includes a 5-year plan with the implementation of:

• Bids
• Bonds/funding
• Budget
• Construction
• Design

3. What is the City of Coppell’s budget planning process for Construction and Roadway Maintenance?

Please see our Planning for Projects and Services: Construction and Roadway Maintenance page on the City of Coppell website.

4. What is the process for a street, alley, or sidewalk repair once I call it in?

1. An assessment work order is created by Public Works Operations.
2. Public Works Customer Service Department goes on site to measure and assess. 

Size of Project

• If the repair is small, it will be assigned to our Infrastructure Maintenance Department in-house.
• If the repair is large, it will be added to the list of work that our contractors complete for us.

5. What is the process for a street, alley, or sidewalk repair if it assigned to the contractors?

There are two contractors that work with us here in the City on street, alley, and sidewalk repairs. Their areas are split down Denton Tap: one of them takes the Eastside and the other takes the Westside. The areas are also subdivided into quadrants and can be seen on the Alley, Sidewalk, and Street Repair map.

List of Work

The contractors receive a list of all the work in the quadrant they are currently working in. They decide, based on budget and severity, what items within that quadrant need to be taken care of. When the quadrant is finished, they move onto the next one, and so on and so forth. They do this until they run out of funds for that fiscal year.

Depending on where your location is and where the contractors are working, it may take up to a year or more for the repair to be completed, based on the fiscal cycle.

6. Who is responsible for the sidewalk in front of my house?

The portion of the sidewalk running parallel to your house is maintained by the City. The portion from your front step to the City sidewalk is the homeowner’s responsibility. It is important that a resident call the City at 972-304-3532 to have any portion or all of their sidewalk, curb, street, or alley evaluated when concerns arise. The City does not have the manpower to walk the neighborhoods to look for issues. You can also report any issues that you may have by filling out the Non-Emergency Request for Service form online.

7. What is the process of a sidewalk repair?

1. The damaged sidewalk is demolished and removed. 
2. The ground is compacted and prepared. 
3. Wood forms are set and rebar is placed. 
4. Concrete is poured and cures/dries typically for 24 to 72 hours. 
5. Control joints are sawcut and sealant is applied to expansion joints, if any. 
6. Landscaping and irrigation will be returned to their original state.

Contact

If you have any issues with your landscaping or irrigation after the work is all completed, please email Frank Garza or call directly at 972-462-5166.

8. Who is responsible for the alley behind my house?

The City of Coppell is responsible for the maintenance and repairs of the alley behind your home. You can report any issues that you may have by calling 972-462-5150 or by filling out the Non-Emergency Request for Service form online.

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1. I received a letter in the mail from Texas Power Switch, and it has the City logo on it. Is this a legitimate letter?

Yes, this is a legitimate letter from Texas Power Switch inviting you to join the program. With the approval of the City Council, the City of Coppell has partnered with the Texas Power Switch to help residents save money on their electric bills.

2. What do I do if I received a letter from Texas Power Switch that was addressed incorrectly?

You do not need to take any action if you received a letter that was addressed incorrectly. Because we value your privacy, the City of Coppell did not provide Texas Power Switch with personal information about residents. Instead, Texas Power Switch opted to purchase a mailing list from a third-party vendor. The City of Coppell cannot guarantee the accuracy of the mailing list that was purchased by Texas Power Switch. Some of the names and/or addresses on this list may be incorrect. 

If your utility bill and other official communications from the City of Coppell reflect your correct name and address, there is no need to update your contact information with the City of Coppell.

3. Does it cost anything to sign up?

There is no cost to the residents to sign up for the program, and there is no obligation to switch energy providers.

4. Am I obligated to the retail electricity provider that wins the bid switch if I sign up to participate?

No, you are under no obligation to switch providers if you sign up to participate.

5. If I decide to switch providers based on the winning bid, do I have to pay any contract cancellation fees?

If required by your current contract, residents will have to pay an early termination fee with their current provider if they cancel prior to their contract end date.

6. Does the program cost the city anything?

There is no cost to the residents or the City for this service, nor does the City receive any compensation.

7. Does the city receive any compensation?

There is no cost to the residents or the City for this service, nor does the City receive any compensation.

8. Why did the City choose to participate in the program?

This is simply a way for the City of Coppell to help residents find the best rates on electricity!

9. What is the difference between Oncor and my electricity service provider?

• Before the State of Texas deregulated and restructured the retail electricity market in 2002, only one utility provided electricity in a given area at a time. Since then, about 85% of Texas residents are able to choose a provider in the competitive market. 
• That means lots of options for who supplies your electricity: more than 170 suppliers (known as Retail Electric Providers or REPs) are currently licensed to operate in Texas. REPs buy wholesale electricity from generation companies and sell it to homes and businesses in the areas of Texas that are open to competition. In addition to buying electricity on your behalf, REPs in Texas also handle billing and payment, set prices, and provide customer service.
• The delivery of electricity remains a regulated monopoly because there’s only one set of poles and wires in each service area. That means when you enroll with a REP, a single Transmission and Distribution Service Provider (or TDSP) maintains the poles and wires, handles service outages, and reads your meter. In Coppell, Oncor is the TDSP.

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1. Who do I contact to report a problem with a traffic signal?

If you wish to report a traffic signal light out, damaged, malfunctioning, or would just like information on how traffic signals operate call Public Works Operations at 972-462-5150 Monday through Friday 7am to 4:30pm. For emergency situations after normal business hours and on weekends and holidays, call Coppell Police Dispatch at 972-304-3610. To report a traffic signal issue electronically, use the Non-Emergency Request for Service form.

Non-Emergency Request for Service

2. Who maintains all of the major traffic signals on the outskirts of Coppell?

The following table contains signals that are partially within the city limits of Coppell but maintained and/or owned by other jurisdictions.

Intersection	Owned By	Maintained By
I-635 @ S Belt Line Rd	Texas Department of Transportation (TxDOT)	Irving
I-635/Dividend Dr @ Freeport Pkwy	Texas Department of Transportation (TxDOT)	Irving
I-635 @ Royal Ln	Texas Department of Transportation (TxDOT)	Irving
SH 121 @ W Sandy Lake Rd	Texas Department of Transportation (TxDOT)	Grapevine
SH 121 @ Freeport Pkwy	Texas Department of Transportation (TxDOT)	Grapevine
SH 121 @ N Denton Tap Rd	Texas Department of Transportation (TxDOT)	Lewisville
N Denton Tap Rd @ Highland Dr	Coppell/Lewisville	Lewisville

The following table contains are near the city limits of Coppell but maintained and/or owned by other jurisdictions.

Intersection	Owned By	Maintained By
SH 121 @ Bass Pro Dr/W Bethel Rd	Texas Department of Transportation (TxDOT)	Grapevine
SH 121 @ MacArthur Blvd	Texas Department of Transportation (TxDOT)	Lewisville

City of Coppell Intersection List (DOCX)

3. Does the City of Coppell record any of the video from its traffic cameras?

No, the City of Coppell does not record or retain any video from the cameras in its traffic management system. The cameras you see on top of the traffic signals are used to detect traffic for the operation of the traffic signal and to also help engineers monitor traffic flow in the city at any given moment. If you need assistance with records for an accident or traffic ticket, please contact the Coppell Police Department at 972-304-3620. 

4. How are the yellow and all-red clearance times calculated for a traffic signal?

Yellow time is calculated using a nationwide standardized equation based on the speed of traffic on the roadway. The majority of Coppell’s major roadways have speed limits around 40 miles per hour; consequently, a yellow time of about 4 seconds is used at most traffic signals.

The all-red time is also calculated using a nationwide standardized equation for a given speed. The City of Coppell uses all-red values that range between 1 and 3 seconds, depending on the intersection width and speed.

5. How do you decide where and when to install traffic signals?

The installation of traffic signals follows a nationally standardized process that is outlined in the Texas Manual of Uniform Traffic Control Devices (TMUTCD). There is a set of criteria that must be satisfied before a traffic signal can be installed, most of which are based on traffic volumes. Not every street can be given a traffic signal, so traffic volumes are a large factor in determining which intersections will be signalized.

Distance Between Traffic Signals

In addition, traffic signals must be spaced a certain distance apart in order to function well. The intersection of 2 major roadways is always assumed to be a future traffic signal location and then other potential locations must be spaced an appropriate distance away. As other traffic signals are added at minor intersections, it further limits the possible location of additional traffic signals.

Time Frame for Installation of a Traffic Signal

Finally, the time frame for the installation of a traffic signal is primarily determined by the funding available to us each year. All of the intersections that meet the necessary criteria are prioritized each year based upon the amount of traffic they serve, an analysis of the conflicting movements, and other factors. The City then assigns the available funding to the top-ranked locations.

6. How do I request a new traffic signal?

Please call Public Works Operations at 972-462-5150. If the intersection in question is eligible for a traffic signal, it will be added to a list of locations that we monitor on an annual basis. We will observe and collect the traffic volumes at all these potential traffic signal locations and see if they meet the nationally standardized criteria for justifying the installation of a traffic signal.

All of the locations that meet the necessary threshold will be prioritized based on traffic volumes, conflicting movements, and other factors. The City will then assign the funding available that year to the top-ranked locations.

Eligibility

It is not possible to install a traffic signal at every intersection for numerous reasons, so a particular intersection may not be eligible for a traffic signal. If it is eligible, it may take years before it reaches the top of the priority list for installation.

Alternate Routes

At any intersection, we recommend that citizens take an alternative route instead of making a maneuver that makes them uncomfortable. Whether an uncontrolled intersection is a candidate for a traffic signal or not, it may be necessary for motorists to take an alternative route during busy times of the day instead of making a left-turn or going straight across an intersection. For example, motorists can turn right and then make a U-turn at another location.

7. Who do I contact to report a malfunctioning school zone warning flasher?

Please contact Public Works Operations at 972-462-5150 to report a malfunctioning school zone warning flasher.

8. Can speed bumps/humps be installed on my residential street?

The City of Coppell no longer allows speed bumps/humps to be installed on any public street. The Fire Department, the Police Department, and the Public Works Department have considered them in the past and discussed them with City Council and the City has decided not to use them.

Reasons to Not Install Speed Bumps

In short, they are a hindrance to emergency vehicles, cities have been held liable for damage caused by them, they do not always have the intended effect (because some people will speed up between them), and they are very divisive within neighborhoods. Some residents on a street will want them, but others will not, and residents of nearby streets will not want traffic diverted to their street.

Studies

Studies have shown that for the humps to be effective, several must be installed on a street at a specific distance apart, which impacts more residents and further slows down emergency vehicles (it is estimated that each hump delays emergency vehicles 10 to 15 seconds).

9. Can parking be prohibited on my residential street?

Residential streets are designed to be a compromise between providing parking, allowing emergency access, and preventing traffic from driving too fast in front of homes. Residential streets need to be narrow to discourage people from speeding in front of people’s homes, yet they need to be wide enough to allow emergency vehicles to drive past cars that are parked on the street. It is important to note that residential streets are not intended to be wide enough to guarantee that traffic can flow in both directions at the same time.

Amount of Feet Needed on Streets

The narrowest residential streets in Coppell are wide enough to have cars parked on both sides of the street and still provide a minimum of 10 feet between them (and more room is usually available when people have done a good job of parking). Passenger cars are 6 feet wide and fire trucks are 8 feet wide, so each can travel between the parked cars. Forcing cars to take turns traveling in each direction on a residential street is not considered to be a problem that needs to be corrected. In fact, this is a natural way to slow down traffic on a residential street (which people are often worried about).

No Parking Areas

Beyond the situations described, it is not legal to park in front of a fire hydrant or too close to a crosswalk. If there are some cars that chronically park in these areas, we can observe the situation and post a No Parking sign if it is warranted.

Report a Car

If there is an issue with a parked car that seems abandoned, please contact the Police Department at 469-289-3270.

10. What can be done about speeding on my residential street?

According to state law, the speed limit on residential streets is 30 miles per hour (mph) whether a sign is posted or not. Vehicle speeds are notoriously difficult for pedestrians to accurately guess, so we suggest you stand in your yard and have someone drive by at 30 mph so you can see what a car driving the speed limit looks like. If you believe traffic is going faster than 30 mph on your street, you can contact the Police Department at 972-304-3600 to request that they place their radar speed trailer on your street and/or conduct a directed patrol. You can also call Public Works Engineering at 972-304-3679 and request that we conduct a speed study on your street.

Speed Study

The speed study will determine the actual speeds of cars throughout the day. Depending on the results, we can install additional 30 mph speed limit signs, increase the visibility of a pedestrian crossing, or we can ask the Police Department to conduct a directed patrol during times when speeding is occurring.

We can also suggest a Home Owners Association (HOA) education campaign (because it is typically the residents of your neighborhood who are speeding because they are so familiar with the streets). In rare cases where speeds are high, the City can allow the neighborhood to install and maintain a permanent radar speed board.

Speed Bumps

The City of Coppell does not install speed bumps or humps on public streets, nor do we install stop signs to control vehicle speed (see more detailed responses about these items elsewhere on this site). The City also does not lower the speed limit on individual residential streets; instead, the City maintains a consistent residential speed limit across the City and in line with state law.

11. Can an intersection be changed to allow 2 lanes to turn right?

In order for 2 lanes to turn right, the intersection needs to have 3 lanes on the roadway they are turning onto. This allows for the different turn radius capabilities of various vehicles (such as trucks), as well as giving drivers more leeway in making the maneuver adjacent to another car turning right at the same time.

12. Who maintains all of the signs in the City of Coppell?

Most of the signs are maintained by Public Works Operations, but there are some Home Owners Associations (HOAs) that install and maintain their own signs.

13. Can a “Children at Play” sign be installed in our neighborhood?

The City of Coppell does not install "Children at Play" signs. Almost every neighborhood in Coppell has a lot of children and the sign would technically need to be installed on every block of every street, which is not feasible (and would render the warning sign meaningless). It should be an assumption of every driver on any neighborhood street or alley that children live here and they should drive defensively.

14. Can a Stop sign be installed on my residential street?

If you would like to request a STOP sign, please call Public Works Operations at 972-462-5150. We will conduct a traffic study at the intersection to determine if a STOP sign is a warranted base on national traffic engineering standards.

Example to Not Install Stop Signs

Please keep in mind that the City of Coppell does not install STOP signs to control vehicle speed, which is also a national traffic engineering standard. Primarily this is because motorists subconsciously or consciously come to realize that’s the purpose of the STOP sign and they begin to disregard it. They will begin to roll through the STOP sign when no traffic is present and then that diminishes the authority of all STOP signs in the neighborhood. In addition, motorists will often speed in between these STOP signs to make up the time they feel they have lost.

When Stop Signs Are Installed

All of this reduces the safety of the neighborhood. Instead, according to national traffic engineering standards, we only install STOP signs when the intersection meets certain STOP sign warrants based on traffic volumes, sight distance, etc.

15. Who maintains the pavement markings in the City?

Public Works Operations maintains most of the pavement markings within the City. They can be reached at 972-462-5150. If you’re inquiring about pavement markings at major intersections like SH 121 or I-635, please contact the Texas Department of Transportation for more information.

16. What does "Stop Here on Red" mean?

Stop here on red tells drivers that they have to stop where the stop line is, even if the intersection looks like the driver should stop elsewhere, such as near a traffic signal. 

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1. If there are debris in the roadway who can I call to remove it?

The City of Coppell Public Works Department will pick-up debris from the roadways within the City limits that are impeding the travel of vehicles and pedestrians. We can be reached at 972-462-5150. In the event of an emergency during non-business hours please contact Coppell Police Dispatch at 972-304-3610.

2. If there is a tree or branch that has fallen over onto someone’s property, in the roadway, or on a sidewalk, who do I call to pick it up and remove it?

The City of Coppell Public Works Department will re-locate tree limbs or branches that are impeding the travel of vehicles or pedestrians on a walkway or roadway.

If the tree that the limbs/branches belong to is a City tree, we will remove them completely. If the tree that the limbs/branches belong to is a Home Owners Association (HOA)/resident’s tree, we will leave the limbs and branches at the base of the tree and it is their responsibility to dispose of them.

3. If I have bulk items that need to be picked up, who do I contact to schedule that?

Republic Services will pick up bulk items under certain regulations. For more information, please see the Bulk Trash Pickup and Junk Removal page to schedule the pickup and find out more information on what can/cannot be picked up.

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1. How do I know who is responsible for the mailbox?

Mailboxes owned and maintained by the United States Postal Service (USPS) should have the picture of the U.S. Postal Service Eagle or a statement similar to "Property of United States Postal Service" on the side. If the local post office does not service the mailbox, this means the property owner/Home Owners Association (HOA) or manager is responsible for the maintenance.

2. How do I report problems with a USPS Cluster Box or Neighborhood Delivery Collection Box Unit (group/gang mailbox)?

Homeowners/Home Owners Association (HOAs) or Managers should contact their local post office by calling 800-275-8777 to report any issues and coordinate work with federal property. Visit the USPS page.

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1. What will the rate be for each unit in each rate block/tier?

Residential Meters
Monthly Gallons	Percentage of residential meters	Current rate (per 1,000 gallons)	Increasing Block Rate, effective June 1, 2021 (per 1,000 gallons)
1000-15000	71.7%	$3.15	$3.05
15000-25000	14.1%	$3.15	$3.82
25001+	14.2%	$3.94	$4.78

Irrigation Meters*
Monthly Gallons	Percentage of irrigation meters	Current rate (per 1,000 gallons)	Increasing Block Rate, effective June 1, 2021 (per 1,000 gallons)
25000 or fewer	50%	$3.15	$3.34
25001+	50%	$3.15	$4.78

*Irrigation meters are different from a normal residential meter. There are only 32 residential customers in Coppell with irrigation meters, which is a water meter that exclusively measures water used for outdoor watering and irrigation. These meters register outside water use only. 

Residents that do not have separate irrigation meters will be charged at the residential water rate for the appropriate usage block/tier for any water used for irrigation purposes. 

2. Will my water bill increase under the increasing block rate structure?

Under the new rate structure, 71% of residential customers are expected to see a slight decrease in their water bill. Any monthly water usage in excess of 15,000 gallons will be billed at the higher rate, meaning residents with high water use may see an increase in their bill. 

Interested to learn more about your water consumption? Customers  have access to a portal to monitor their water usage and “Get to Know Your H₂O.”

Through the customer portal, customers can monitor water usage, set water budget and water consumption threshold alerts, view comparative data, set leak alerts and opt-in to notifications from the City. Consumption data is updated multiple times throughout the day on an internet-based customer dashboard that can be accessed from a computer, tablet or smart phone. 

3. If I use 16,000 gallons, do I pay the second block rate on all 16,000 gallons or just the 1,000-gallon overage?

The rate for the first 15,000 gallons used under the new structure is $3.05 per 1,000 gallons. Any additional usage over 15,000 gallons is billed at the higher rate.

Example: Customer A

Uses 14,000 gallons per month and remains in first rate block

	Rate	Gallons Used	Cost
Base*	$21.00	1,000	$21.00
1,001-15,000	$3.05	13,000	$39.65
15,001-25,000	$3.82	0	0
25,001 +	$4.78	0	0
Customer charge for water portion of bill:		14,000	$60.65

Under this scenario, the resident would likely see a decrease in their bill. Under the City's current rate structure, this customer would owe $61.95 (base rate* + 13,000 gallons at a rate of $3.15/1,000 gallons).

Example: Customer B

Uses 20,000 gallons per month and enters second rate block

	Rate	Gallons Used	Cost
Base*	$21.00	1,000	$21.00
1,001-15,000	$3.05	14,000	$42.70
15,001-25,000	$3.82	5,000	$19.10
25,001 +	$4.78	0	0
Customer charge for water portion of bill:		20,000	$82.80

Under this scenario, the resident would likely see an increase in their bill unless measures to reduce consumption are taken. Under the City's current rate structure, this customer would owe $80.85 (base rate* + 19,000 gallons at a rate of $3.15/1,000 gallons).

Example: Customer C

Uses 30,000 gallons per month and enters third rate block

	Rate	Gallons Used	Cost
Base*	$21.00	1,000	$21.00
1,001-15,000	$3.05	14,000	$42.70
15,001-25,000	$3.82	10,000	$38.20
25,001 +	$4.78	5,000	$23.90
Customer charge for water portion of bill:		30,000	$125.80

Under this scenario, the resident would likely see an increase in their bill unless measures to reduce consumption are taken. Under the City's current rate structure, this customer would owe $112.35 (base rate* + 29,000 gallons at a rate of $3.15/1,000 gallons).

*The majority of Coppell homes have a 5/8" meter. However, some homes have a 1" meter. The base rate for 1" meters is $23.25. The base rate includes the first 1,000 gallons used. 

4. Why is there a need to conserve?

The City of Coppell purchases its water supply from Dallas Water Utilities (DWU). The City currently pays $5.4 million for the right to demand 18.5 million gallons of water each day.  If the City needs to increase to 19.5 million gallons, the cost would be an additional $291,422 based on rates charged by DWU today. The City’s daily water demand has increased over the years. It was 17 million gallons per day (MGD) until August 2011 when it was increased to 18 MGD. In August 2015, it was increased to 18.5 MGD. Several days in July and August 2018 and again in August 2019, demand from customers pushed water needs to the 18.5 MGD level and would have exceeded that level if City staff had not reached out to the community to limit water usage. If the City had not kept its usage at or under 18.5 MGD, a request for an increase in the daily demand would have been necessary.  An increase in the daily demand remains for five years according to the City’s contract with DWU and we pay for the right to demand that amount even if we do not take it. This increase will result in higher rates for residents.

Additionally, the 2021 Region C Water Plan submitted to the Texas Water Development Board projects that the demand for water will exceed current supply. Coppell is in Region C, which covers 16 North Central Texas Counties, including Dallas, Tarrant, and Collin, among others. One of the water management strategies is water conservation. The Environmental Protection Agency states that the purpose of an increasing block rate structure is to encourage water conservation. Coppell has had a block rate structure in place for several years (referred to as the conservation rate, effective June through October). The new block rate structure is similar to the conservation rate but will be effective year-round.

Per Dallas Water Utilities’ 2014 Dallas Long Range Water Supply Plan to 2070 and Beyond Report:

“Future water supply need is the difference between future demand and available supply. Dallas’ future demands are projected to increase as a result of population growth, while Dallas’ current supplies are projected to decrease as a result of reservoir sedimentation and increased evaporation from predicted increases in air temperature. This results in a supply deficit, as demands overtake supplies at some point in the future. The plan is to incrementally add additional supply to the Dallas system to overcome the deficit and provide a sufficient buffer.

"In 2020 Dallas had a total supply system buffer of 33 MGD, and by 2070 it will have a supply deficit of 256 MGD. Dallas’ supply deficit begins to occur in about 2027 given the predicted growth in demand and the rate of declining supplies.”

5. Is the City doing away with the minimum water charge?

The base rate for 5/8” residential meters remains unchanged, at $21. The majority of Coppell homes have a 5/8" meter. However, some homes have a 1" meter. The base rate for 1" meters is $23.25.

6. Will the rate structure change result in additional revenue for the City?

No, The City is not expected to collect any addition revenue as a result of the rate structure change or the residential sewer volume cap.

Under the new rate structure, 71% of residential customers are expected to see a slight decrease in their water bill. 

The remaining 29% of residents who use in excess of 15,000 gallons per month may see an increase in their bills. The rate for the first 15,000 gallons used under the new structure is $3.05 per 1,000 gallons. Any additional usage over 15,000 gallons is billed at a higher rate.   

The City anticipates that the reduced bill amount for 71% of residents will offset any additional revenue from the 29% of customers who may see an increase in their bill. Therefore, the City is not expected to see any increases in revenue as a result of the rate structure change. 

The City could potentially see a decrease in revenue from water utilities once the new rate structure takes effect. If high-usage households begin efforts to conserve water – and therefore reduce their utility bills – the City could see a reduction in utility revenue.

7. Doesn’t the City’s current seasonal rate structure encourage conservation? Why are we moving to an increasing block rate structure?

According to the Environmental Protection Agency, though seasonal rate structures encourage conservation during peak use periods, an increasing block rate structure offers the greatest incentive for conscious water usage.

Source: National Action Plan for Energy Efficiency: Customer Incentives for Energy Efficiency Through Electric and Natural Gas Rate Design (PDF)

8. What is an irrigation meter? How does the City know how much water I use for irrigation?

Irrigation meters are different from a normal residential meter. There are only 32 residential customers in Coppell with irrigation meters, which is a water meter that exclusively measures water used for outdoor watering and irrigation. These meters register outside water use only. 

Residents that do not have separate irrigation meters will be charged at the residential water rate for the appropriate usage block/tier for any water used for irrigation purposes. 

9. How do I get a separate water meter for my outdoor irrigation system? How much does it cost?

Please contact Public Works to purchase a separate irrigation meter. The cost of the meter is dependent on the size requested. For example, the cost of a 1” meter is $285. In addition to the cost of the meter, there is a base rate for all meters. The base rate for an irrigation meter is also dependent on the size of the meter. The base rate for a 1” meter is $30.05. The base rate includes the first 1,000 gallons of water. Water usage over 1,000 gallons would then be billed based on the increasing block rate structure. 

10. Why doesn't the City use non-potable water for irrigation?

The City irrigates with well water where possible. Rolling Oaks Memorial Cemetery and Wagon Wheel Park are irrigated with well water. The City does not have the necessary infrastructure in place to accommodate graywater irrigation. 

11. How are water and sewer rates determined?

Your utility bill is calculated using two different rates: one for water service and one for sewer service. The amount you owe for water is calculated using a base rate (a set amount charged to every account each month) and a volume rate which changes based on how much water you use. Similarly, your sewer charge is calculated using a separate base and volume rate. 

Water utility rates are determined through a rate study conducted by a consultant who specializes in helping entities (like cities) determine the water and sewer rates that need to be charged to cover the cost of running the water and sewer system.

The City provides the consultant with the following information:

• Cost to operate and maintain the water and sewer system
• Cost to pay principal and interest on debt payments
• Cost to repair/replace/rehab the water sewer infrastructure, including the pump station, water towers, lift stations, and water and sewer lines
• Data concerning the total amount of water requested from Dallas Water Utilities, or DWU (the City buys water from DWU)
• Data concerning the wastewater flow sent to Trinity River Authority, or TRA (the City partners with TRA for wastewater services)
• Usage data by account by month for several years

Based on this information, a base rate is set for water – and a separate base rate is set for sewer – as well as volume rates for each. 

Each customer pays a base rate that is determined by the size of the meter. Approximately 96% of our residential customers have a 5/8-inch meter.

For a 5/8” residential meter, the base rate is $21 and includes the first 1,000 gallons of water usage. The base rate is $22.40 for sewer and is also for the first 1,000 gallons of water usage.  

The City also has a volume rate. Beginning June 1, 2021, the volume rate will be based on an increasing block rate structure:

• Up to 15,000 gallons of usage will be charged at $3.05/1000 gallons
• 15,001 gallons to 25,000 gallons will be billed at $3.82/1,000 gallons
• Usage of 25,001 and more will be billed at $4.78/1,000 gallons

Customers pay only for the water they use.

12. Why can the City implement an increasing block rate structure but not winter averaging?

The City of Coppell is currently undergoing a multiyear, enterprise-wide transition to a new software vendor for financial, utility billing, asset management and human resources systems. As part of this project, water utility customer accounts will be converted to the new system. 

The City already utilizes an increasing block rate structure (the conservation rate that is effective June through October). Therefore, the current billing system is already setup for an increasing block rate structure for water. The system is not setup to do winter averaging for sewer. Therefore, the recommendation from the software company that the City has partnered with for future utility billing was to not convert to winter averaging until after the City has implemented and used the new system for several months. This also provides staff with the ability to compare bills generated in the current system to bills generated in the new system. It is important the City has this ability as a tool to prevent incorrect bills being sent to customers. Bills must be correct, or the City risks losing the public’s trust.

In addition, the community should be provided an opportunity to adjust to the change. For example, from December 2021 through February 2022, the City could encourage customers to be aware of their water use and provide information concerning how they can impact their usage as Council is considering winter averaging for sewer volume.  It is important that the City provide information to customers concerning water usage and the impact on their winter average. If Council wants to move forward with winter averaging, then the City would continue to communicate and educate customers regarding the change, use December 2022 through February 2023 to determine each customer’s winter average, and implement in April 2023.

13. Is the base rate for water determined by the size of my meter?

Yes, the base rate is determined by the size of your meter. Approximately 96% of our residential customers have a 5/8-inch meter. Effective February 1, 2018, the base rate for a 5/8-inch meter is $21. Review the rates for all meter sizes (PDF).

14. Why am I paying more for a larger water meter?

The base rate is based on the size of the meter because larger meters have the ability to place a greater demand on the water system. Establishing a base rate on the size of the meter is consistent with how Dallas Water Utilities (DWU) charges cities. Each city pays a demand rate based on the volume it can demand from the system, which may not equal what the City actually requests or uses.

15. Can I downsize my water meter?

Larger meters are often installed to accommodate home fire sprinklers, irrigation systems, and homes with more water fixtures. The size of the meter installed is determined by the builder or engineer who designed the home, not by the City. The meter size installed is determined to be the size necessary for the volume and pressure necessary to accommodate the property’s water fixtures, however, downsizing a meter is an option.

However, if a 1 1/2-inch or 2-inch meter is currently installed, the City’s Utility Operations Department recommends downsizing to no smaller than a 1-inch meter. A noticeable difference in volume and pressure may be experienced if the irrigation system and other water fixtures are running at the same time.

Contact a Plumber & Obtain a Permit

It would be necessary to enlist a plumber to change the meter. The plumber would assess the situation and inform you of the impact of downsizing your meter based on your particular home and if any adjustments to piping would be necessary. The plumber would need to obtain a permit from Building Inspections prior to exchanging the meter and then request an inspection after the meter is installed. A new meter can be purchased from Building Inspections. 

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1. What does my water meter look like?

Most likely, your water meter is inside a meter can that had a metal round lid on it. The metal lid has been replaced with a black plastic round lid. Your meter can is most likely located near the curb next to the sidewalk at the front of your property.

2. How can I tell by looking at the meter if I have a leak?

The meter data display looks similar to the numbers on a car odometer and has nine digits. The digits on the meter represent the number of gallons consumed down to the one one-hundredth of a gallon. The last two digits after the decimal can be used as leak indicators to detect continuous water flow through the meter.

Unlike old analog water meters, the new Sensus meters do not have a "Star" in the center to indicate a leak. As reflected in the picture, the new meters have two digits to the right of the decimal. The furthermost digit indicates hundredths of gallons and is considered to be the leak indicator. If the last digit is moving, then water is flowing. Low flow would be indicated by this digit moving slowly when all valves are closed in the irrigation system and the residence.

Customers can also see how much water is used each hour, each day or each month on the customer portal. Usage alerts can also be set by customers who access the customer portal.

3. How do I turn off my water at the meter in an emergency?

4. Why are the water meters locked?

Water meters are locked to allow the meter lids to be securely in place. We have had situations in the past when non-locking meter lids float off during heavy rain and create a safety hazard for people and animals who could accidentally step into the opened meter box. This also helps to reduce the threat of tampering and keeps the sensitive electronics safe. Property owners also have an above-ground shutoff valve by their home that they have access to.

5. What is a meter key and how can I obtain one?

A meter key is the key that helps to open your meter can in order to access your water meter. They can be purchased at most hardware stores. In an emergency, you can use a meter key to open your meter lid and turn off the water to your home, but please always call Public Works Operations to let us know at 972-462-5150.

Customers are welcome to stop by Town Center at 255 Parkway Boulevard during normal business hours to view a display water meter, box, and lid, and request a demonstration of how to use the key. 

Please note, the meter box lid has a wire that connects the transformer mounted in the lid to the meter. It is important to be careful when removing the lid so the wire does not get disconnected.

6. Will the City consider changing the ordinance and unlock meters?

Due to the sensitive electronics and the safety for our residents we are not considering changing the ordinance at this time. Additionally, meter keys and shutoff tools are readily available online and in your local hardware stores.

7. Why doesn’t the City provide meter keys/other tools to residents?

It would be a large expense to provide every home the tools. Most reputable plumbers will have these tools when making a repair.

8. How do I know if my water bill is correct?

The advance water meter system that was installed in 2019 brings improved accuracy as compared to the old water meters. During the development and investigation phase of the project, old meters that were tested were found to only be registering approximately 90% of actual water used and some were registering no usage. The new automated readers register at least 98% of actual water usage.

To verify meter accuracy, every meter shipped by Sensus is tested for accuracy according to American Waterworks Standards before leaving the factory. All test results are attached to the meter to ensure accuracy and quality. The City has also contracted with Siemens to randomly select and test water meters each year to determine if the meters are accurately reading usage. The meters are sent by Siemens to a third party for testing and the results are shared with the City Council.

9. How do I set up my customer portal to monitor my water usage?

The Customer Portal Setup webpage provides instructions and videos on how to set up your customer portal. If you have additional questions, please call 972-304-3695.

10. If I check the meter and then check the customer portal, will I see changes in real time?

No, the meter sends updates to the customer portal periodically throughout the day.

11. Where is my customer shut-off for the water to my house?

It is usually located near your house in the front flower beds, but you may need to call a professional plumber out to your home to determine the exact location of the shut-off. When looking, we suggest looking in the area where the outside faucet is located. Probe in this area – approximately 2 to 4 feet from the house and 4 feet on either side of the faucet. When located it is a good idea to mark the spot with something for future use.

12. What is the green plastic lid/box in my yard near my water meter?

The green plastic lid covers the irrigation double-check and is the homeowner’s responsibility. The City does not access this box to turn on/off irrigation, but a homeowner may use the valve(s) inside to do so. These valves have a tendency to become rusted and stick over time due to the water settling in the irrigation box from watering the yard.

13. Who do I call if I am experiencing low/high water pressure issues in my home or business?

Call Public Works Operations at 972-462-5150.

14. What is the "standard" PSI?

PSI stands for Pounds per Square Inch of pressure. The standard PSI for a home in Coppell is 35 PSI to 80 PSI. If your pressure is low, it can be caused by many things. Simple problems like the shut-off valve being closed or a faucet being blocked can cause low water pressure. More serious issues like plumbing blockages or water leaks decrease water pressure, too. 

High Pressure

If your pressure is high, it can cause leaks, pipe damage, and wasted water. A Pressure Reducing Valve is needed at your water meter if the PSI is 80 or higher.

15. How does my advanced water meter benefit me?

The MyH2O Customer Portal provides residents and businesses with access to usage data from their advanced meters. Residents and businesses are able to more closely monitor their water consumption and adjust their usage accordingly. In addition, a leak alert can be set that notifies the account holder if the system is detecting a leak at their home or business. The customer can also setup usage alerts which will generate an email when the account registers the usage established by the account holder. In short, customers have the tools and data they need to better plan and "Get to Know Your H₂O."

In 2019, the City replaced all residential and commercial water meters with advanced meters. This meter replacement project was the result of listening to our customers. Specifically, the purpose of the project was to provide customers with a water meter system that accurately registers usage, utilizes technology to proactively provide effective and efficient customer service, and provide our customers with easy access to water usage information.

Improved Accuracy

The new system addresses the accuracy concern. During the development and investigation phase of the water meter project, a random test of old meters found meters to be registering approximately 90% of actual water consumption. As a result, some customers were not being charged for their full water usage. The new meters register with an accuracy of at least 98.5% of actual consumption. With improved accuracy of the new meter, customers’ bills more precisely reflect charges for actual water usage.

Enhanced Customer Service

The new meter system enhances the customer experience by allowing staff to provide proactive rather than reactive customer service. Previously, staff only saw how much water a customer used once a month when the meter was read for billing purposes. The new system allows staff to monitor the system for potential leaks and unusual consumption throughout the month. Staff is able to research situations and contact a customer sooner than they could under the old system. In addition, staff had no way to answer consumption questions from customers who had the older analog meters. Customers with the radio meters required staff to go to the meter to download consumption information.

The new system provides staff with the ability to access information for all customers who call with questions. The new meter system also helps customers gain deeper insight and understanding on how and when they use water. The new system provides customers with access to a Customer Portal where they can:

• Set daily usage alerts - alerts you when consumption is more than a given amount in a day.
• Set billing cycle usage alerts - alerts you when consumption is more than a given amount in a billing cycle.
• Set vacation usage alerts - alerts you if usage occurs when you are away on vacation.
• See how much water is used each hour, each day, or each month.
• Control the water portion of their Utility Bill through knowledge of when and how they are using water.
• Click a link to pay their bill online.
• Receive messages and alerts from the City.

16. What is the difference between the water meter and irrigation box and who maintains them?

Your water meter is what registers the amount of water coming into your home. The main City water supply comes from the street to your water meter and then up to your house. The City maintains the main City water supply lines and your water meter up to the quest fitting which is on your side of the meter can. The maintenance of the water that comes after or out of the meter up to your home is your responsibility.

Irrigation Box

Your irrigation box is what houses the controls for your irrigation system. There is a double check valve inside the irrigation box that will allow you to turn off just the irrigation system. You maintain your irrigation system and the irrigation box.

17. What is the difference between my water lines and my sewer lines?

Water lines carry water to your house and/or business. Also, water lines are pressurized.

Sewer lines carry wastewater away from your house and/or business. Your sewer lines are not pressurized, they are gravity fed (the City does have some pressurized sewer mains, called sewer force mains).

18. What is Sewer?

Wastewater (sewer), is the used water that goes down the drains inside our houses and businesses. The wastewater portion of your bill pays the costs associated with cleaning wastewater and returning it to the Trinity River.

19. What should I do if my sewer is backing up?

Immediately call Public Works Operations at 972-462-5150 to have someone dispatched to the address. If it is after hours, the call will be forwarded to the after-hours technician. He/she will call back within 15 minutes to get all details to respond. It is important to speak clearly and slowly when leaving your name, phone number, and address. If the technician cannot understand the message, it delays the response time. The is no charge from the City for an after-hours call.

20. Can sewer gas enter my home from City sewer lines?

Sewer gas can enter a building when the water located in a trap in the building evaporates. All fixtures that are connected to the sewer system must have traps on them. The water normally retained in the trap forms a barrier, keeping the gases from migrating from the sewer lines into the building.

21. What is a City sewer cleanout and where is it located?

A City sewer cleanout is a pipe with a cap that provides access to the sewer line so that blockages can be removed and it is usually located out near the sidewalk in front of your house.

22. What is a residential cleanout and where is it located?

A residential sewer cleanout is s a pipe with a cap that provides access to the sewer line so that blockages can be removed and it is usually located up near your house, maybe at your flower beds.

23. What is a Manhole?

A manhole is an opening to a confined space such as a shaft, utility vault, or large vessel. Manholes are often used as an access point for an underground public utility, allowing inspection, maintenance, and system upgrades.

24. What is a Sanitary Sewer Manhole?

A Sanitary Sewer Manhole is used as an access point for underground Sanitary Sewer lines, allowing inspection, maintenance, and system upgrades.

25. What is a Storm Drain Manhole?

A Storm Drain Manhole is used as an access point for underground Storm Drain lines, allowing inspection, maintenance, and system upgrades.

26. What is the City going to do about the cockroaches that are coming out of the sewer/storm drain by my house?

There is nothing that the City can do about the cockroaches coming out of the sewer/storm drains. As warmer/hotter weather approaches, the insects will migrate to places with cooler temperatures. Chemicals and pollutants cannot be sprayed down the drains as this water flows into creeks, rivers, and lakes.

27. What is stormwater?

Stormwater is surface water that flows across the land into creeks, rivers, and lakes. The purpose of the stormwater program is to reduce the pollutants to the maximum extent practicable.

28. How do I report stormwater pollution?

For emergencies such as an immediate threat to the public please call 911. For all others, please call Public Works Operations at 972-462-5150.

29. How can grass and leaves be a pollutant since they are found in nature?

The problem exists when improper disposal of yard waste gets washed into the creeks. This can increase nutrient levels that encourage algae growth and decrease oxygen levels; both decrease the water quality.

30. I see red fire hydrants and yellow fire hydrants throughout the City; what is the difference?

Yellow fire hydrants are public and red fire hydrants are private, meaning that the red ones are installed and maintained by personal properties/businesses. Business properties are required by the Standard Construction Details to have a certain number of fire hydrants on their property based on the square footage of the property. 

Yellow fire hydrants are public and are used and maintained by the City. These hydrants are flushed on an annual basis to ensure that the proper flow and quality of water are maintained for fire services and public drinking water.

31. Where does Coppell get its water?

The City of Coppell purchases its water from the City of Dallas. Dallas’ drinking water comes from six lakes:

• Fork
• Grapevine
• Lewisville
• Ray Hubbard
• Ray Roberts
• Tawakoni

Lake Ray Hubbard

Of the six lakes, Dallas only owns and operates Lake Ray Hubbard. Additionally, Dallas has water in Lake Palestine, approximately 90 miles southeast of Dallas. Lake Palestine is currently in the process of being connected to Dallas’ system, with an anticipated connection date of 2027.

Dallas Long Range Water Supply Plan

The 2014 Dallas Long Range Water Supply Plan (PDF) includes recommendations and alternative water management strategies to meet the Dallas’ and its customer’s needs through 2070. These recommended water management strategies include conservation, reuse, and new surface water. Dallas also has up to date water conservation and emergency water management plans.

32. What causes occasional taste and odor changes in the water?

The most likely reason for the taste in my water is algal bloom. This taste should fade away as the weather gets colder and the algae dies off.

Seasonal Taste

In the summer, when there is light from the sun and plenty of warmth, algae can bloom on the surface of lakes, reservoirs, and other water sources. While the bacteria is scrubbed from the water during the water treatment process, the moldy taste the algae imparts to the water can be detected at extremely microscopic levels. Some people are especially sensitive to mildew and musty tastes in food (I noticed this well before my husband did, for instance) and it can affect them more.

Occasionally the water has an earthy, musty or fishy taste and odor. These seasonal phenomena can be caused by the bi-annual turnover of our City reservoirs, or with the presence of varied algal blooms in the reservoirs or rivers. It is important to note this taste and odor poses no health concern but one of aesthetic quality.

33. I just had new sod put down, I need to water daily - what can I do?

Water Variances

Based on the water situation at the time of the request, permits may be granted for new lawns or landscaping, vacations, or other situations. View the Variance Request form. To apply for the variance, print the request form and fax the filled out form to Public Works Operations at 972-462-5199, or mail to 816 S Coppell Road. If you would like to speak to someone concerning this request or have a Variance Request Form mailed to your home or business, please call 972-462-5155.

Penalty Fine

Any person who violates the Ordinance can be guilty of a separate offense for each day or portion of a day during which the violation continues. The Ordinance sets the penalty fine at $200 for each offense. 

34. What are the colored flags for in my front or back yard?

These flags are to indicate locates for electric, gas, or cable/internet lines so that whatever work is being done does not hit one of these lines. Usually, the red is for power, the yellow is for gas, and the orange is for communication.

Residents and contractors are able to call 811 and have locates marked within 48 hours. Residents can call them in after applying for a permit through Building Inspections for any work that they are planning to do. Contractors call them in if they are completing work for a resident or if they are completing work for the City.

Examples

Examples include:

• Having your lot surveyed
• Moving a tree or shrub
• Putting in a fence
• Putting in a pool
• Replacing a curb or street
• Replacing sidewalk

35. Who do I contact if I want to request locates?

Please call 811 or use the Texas 811 website to request locates for your home address or business.

Show All Answers

1. What is Youth Allies®?

Youth Allies^® is a new program that aligns with the purposes and practices of the Allies in Community^® program. The program is tailored for high school students (grades 9-12). 

2. Why did Youth Allies® begin?

The idea for Youth Allies^® came to fruition with the initial planning for Allies in Community^® in the 2016 community engagement surveys and focus groups. A call for youth programming has continued since that time. Like Allies in Community^®, Youth Allies^® aligns with the City of Coppell’s goals of fostering a learning environment for residents that promotes inclusion, connection, and belonging. It offers young participants an environment that builds confidence, leadership, and interpersonal communication skills in the Coppell community and beyond.

3. What will Youth Allies® do?

Youth Allies® provides learning opportunities to that help Coppell youth build a sense of belonging and unity while also acquiring leadership skills to benefit themselves and their communities. The pilot program will help youth connect with each other through a fun, highly interactive workshop designed to build self-awareness and new skills. 

4. How is Youth Allies® like the Allies in Community® program?

The Youth Allies^® program tailors Allies in Community^® concepts for high school-age youth in the City of Coppell. Like the Allies in Community^® work, Youth Allies^® will explore leadership and help build belonging in one’s social groups and communities. It also adheres to the key concepts of City of Coppell Vision 2040.

5. What qualities are we looking for in Youth Allies®?

Youth who care. We are looking for young leaders who are passionate and who resonate with these Traits of a Youth Ally. 
Youth who are willing to help. We seek those who demonstrate the qualities of compassion, empathy and service. 
Youth who demonstrate leadership. We want both identified leaders and leaders who are currently unrecognized (either by the school community or themselves). These leaders should show curiosity and desire to learn, and should lead when no one is looking. 

6. What is the criteria to join?

Participants must be in grades 9-12. Participants must be either students residing in Coppell (including home or private schools) OR students enrolled in Coppell ISD (including students who live outside of the City of Coppell). There is no GPA requirement. 

7. Who can participate?

Youth Allies^® is broadly inclusive and participants can come from all backgrounds, cultures, economic statuses, social circles, and levels of academic and athletic achievement. 

DEI-B inclusivity statement: It is the City of Coppell’s policy not to discriminate on the basis of race, color, religion, gender, national origin, age, handicap, sexual orientation, disability or veteran status in activities, services or employment practices in accepting people into the Youth Allies^® program.

ADA Compliance Statement: The Americans with Disabilities Act (ADA) guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, state and local government services, and telecommunications. In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, the City of Coppell will not discriminate against qualified individuals with disabilities on the basis of disability in the City's services, programs, or activities. Input, questions, or requests should be directed to the City of Coppell ADA Coordinator.

8. When will Youth Allies® launch?

Youth Allies® will pilot on Saturday, September 24th from 10 am – 4 pm (6 hours), at Cozby Library and Community Commons. There will be up to 40 participants chosen through an application process. Applications are open through September 6, 2022. 

9. Why is Youth Allies® a pilot program? Will there be more opportunities to join Youth Allies®?

A pilot program allows organizers to evaluate the response to the program’s content as well as the opportunity to refine it further to ensure the City of Coppell and DiversityWealth LLC provide the most impactful and worthwhile experience for the youth of the community. We will know more about the future of Youth Allies® after the pilot program is complete and will communicate that information as it becomes available.

10. Can participation in Youth Allies® be used to satisfy service hour requirements for National Honor Society or other academic programs?

No. Youth Allies® is designed to be an enriching experience for everybody. In the spirit of inclusivity and authenticity, it is important that participation is based on the desire to grow as a leader and contribute to the mission of Youth Allies® rather than a means to fulfill service hour requirements.