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1. How do I reset my password?
2. Will residents and businesses have to change their passwords after the TIC-C conversion process is complete?
3. How does the change impact the login process?
4. What are the TID-C Registration and Password Reset link expiration times?
5. Is it possible to disable the social network login in TID-C?
6. Can the payment method selected during the TID-C account creation be removed?
7. Does TID-C support multi-factor authentication?

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1. What is 5G/Small Cell?
2. Can the City stop the installation of 5G/Small Cell units?

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1. What is an Ally?
2. Do I need any special qualifications to participate in Allies in Community®?
3. How do I get involved with Allies in Community®?
4. What is the time commitment for Allies in Community®?
5. What are the Allies® sessions and workshops like?
6. What is the Allies in Community® program looking to achieve?

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1. Does Coppell require pets to be registered with the City?
2. Does Coppell have a leash law?
3. Does Coppell have a "pooper scooper" ordinance?
4. What number can I call to report a dog that barks constantly?
5. What number can I call to report a stray animal?
6. How much does it cost to adopt an animal?
7. Does the Animal Shelter accept donations?
8. What number can I call to report wildlife concerns?

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1. Has the Boil Water Notice been lifted?
2. Do I need to flush my pipes?
3. Can I wash my hands, shower, or bathe?
4. Can I brush my teeth?
5. Do I need to throw out my ice?
6. Can my pets drink the water?
7. What caused the Boil Water Notice?
8. When is the Boil Water Notice expected to be lifted?
9. Where can I pick up bottled water?
10. Why is air coming out of my faucet?
11. Can I wash dishes?
12. Can I do laundry?
13. Can I drink filtered water?
14. Can I water plants with tap water?
15. Can I wash fruits and vegetables?
16. Will City facilities be open on June 29?
17. Can I use water as normal?

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1. Why does the City of Coppell require building permits?
2. How do I request an after-hours Emergency Building Inspection?
3. When is construction noise permitted?
4. How can I apply for a Special Events Permit?

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1. Where do I find my Account Number and Customer ID to link my utility billing account to the CSS portal?
2. Do I need to register for an account if I don’t pay my bill online?
3. If I am currently registered for bank draft, do I need to register for the new portal?
4. I want to sign up for bank draft. Do I need to register on the new portal?
5. Why did the City change its utility billing system?
6. Can I pay my water bill another way?
7. Why is the total gallons consumed listed on my water bill different from the total gallons consumed according to the Get to Know Your H2O portal?
8. How to I register for an account on the CSS portal?
9. Why doesn’t the Profile Section within the Welcome page have any of my information in it?
10. Why is it that when I select Email Announcements, there is nothing further to select or read?
11. I’m already signed up for bank draft. Will I be eligible for the $5 credit for signing up for EFT payments?
12. How do I access the CSS portal?
13. I did not receive confirmation email after registration. What do I do?
14. I reset my password using the Forgot My Password option, but I am unable to login with the new password.

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1. What are the most common code violations?
2. Is a permit required to have a garage sale?
3. Are temporary signs allowed in the City of Coppell??
4. If I'm currently renting my property, am I required to register the property with the City?
5. Do rental properties require an inspection?
6. Does the City inspect for mold issues?
7. What is the "Illegal Signs Pay You" Program?
8. How will I be notified if I am found to have a violation at my property?
9. What can I do if I am unable to bring my property into compliance within the given time frame?

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1. How can I see what current City projects are being worked on right now?

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1. Are classes, programs, and room rentals at Coppell facilities, such as Cozby Library, Life Safety Park, and the CORE, free for Cypress Waters and South Haven residents?

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1. Can I run for a place on the Coppell School Board if I live in Cypress Waters or South Haven?
2. Can I run for Coppell City Council if I reside in Cypress Waters or South Haven?
3. Can I apply for the City of Coppell's boards and commissions, Allies in Community program, or other City initiatives if I live in Cypress Waters or South Haven?
4. I am a Cypress Waters or South Haven resident, and I'm interested in volunteering. Are there opportunities for me in Coppell?

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1. Do the City of Coppell's Police and Fire departments provide services to Cypress Waters or South Haven residents?

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1. I live in Cypress Waters or South Haven. What schools will my children attend?
2. As a resident of Cypress Waters or South Haven, do I pay the same Coppell Independent School District tax rate as those who live within Coppell city limits?
3. What benefits does the City of Coppell offer students who live in Cypress Waters or South Haven, but attend Coppell Independent School District schools?
4. Are students of Coppell Independent School District schools who reside in Cypress Waters or South Haven eligible to participate in school events, sports, and activities?

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1. Does the City of Coppell offer services such as trash removal, water utilities, or animal control to Cypress Waters or South Haven residents?

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1. Am I registered to vote in Coppell?
2. How do I get an Absentee Ballot (ABBM) Form?
3. What precinct do I live in?
4. What is on the ballot?
5. Who represents me?

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1. What's the difference between a weather advisory, warning and watch?
2. How do I unsubscribe from NotifyCoppell?

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1. Who do I contact if there is water pooling near my home and I am concerned about mosquitoes?
2. Who do I call about trash and recycling?

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1. Does the fire department do free blood pressure checks?
2. Does the fire department provide CPR, first aid instruction?
3. How do I dispose of a fire extinguisher or a smoke detector?
4. Can I tour the fire station?
5. Can I have a birthday party at the fire station?
6. Can the fire department inspect and/or install my child's car seat?
7. How do I check my smoke detector?
8. Will the fire department help me replace my smoke detector batteries?
9. Will the fire department come unlock my vehicle if I lock my keys inside?
10. My house is flooding, and I need the water turned off (emergency), who do I call?
11. I need my water shut off (non-emergency), who do I call?
12. Can I drop off my expired/outdated medications?
13. Can I drop off my medical waste?
14. Why is the fire hydrant gushing water and do I need to report it?
15. Can I do Community Service at a fire station or through the Fire Department?
16. Why does a fire engine come when I call for an ambulance?
17. Does the Fire Department fill private pools with water?
18. Why do I sometimes see fire trucks or ambulances running with their lights and sirens on, and then suddenly they turn them off?
19. Is it legal to burn trash in Coppell?
20. When do the firefighters work?
21. Why do fire crews drive the engine to the grocery store?
22. What is required for fire permits, how and where do I submit them?
23. Does the Fire Department conduct residential inspections for foster care families?
24. Can fireworks be used in the City of Coppell?
25. How do I get a copy of a fire incident report?
26. Who do I contact about an ambulance/medical bill or patient medical records?

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1. What services are offered by the Fleet Services operation?
2. What are some of Fleet Services environmental efforts?
3. How many staff members maintain the City’s fleet of vehicles and equipment?
4. Has Fleet Services been recognized in any way?
5. What types of vehicles and equipment does the City operate?
6. How many vehicles and equipment are in the fleet?
7. What is the average age of on-road vehicles in the City’s fleet?
8. How many miles are traveled by City vehicles in a year?
9. What is the value of the City’s fleet?

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1. I have an easement on my property. What is it for? Who is responsible for maintaining it?
2. Is my property in a flood zone?
3. There are markings on my property. Why are they there?

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1. What is Coppell Life Safety Park?
2. Who can visit Life Safety Park?
3. I heard that Life Safety Park houses the EOC…what is that?
4. How do I sign up for a class?
5. Can I just show up for a tour or class without registering?
6. What is the cost of visiting Life Safety Park?
7. Those little jeeps are so cool! Can you tell me about those?
8. I see there is a playground on site. Can I bring my child/family in to use it?
9. Can I have a meeting in one of the classrooms?
10. Can I have a birthday party at Life Safety Park?
11. Are the firefighters and police officers at Life Safety Park real-life public service members?

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1. Things to Know When Visiting the Interactive Fountain
2. Interactive Fountain Rules

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1. What are my options for taking care of my citation?
2. What is the fine amount for my particular citation?
3. What forms of payment does the Court accept?
4. When is my due date?
5. How may I change my court date?
6. What if the Court is closed on my court date?
7. I received a summons for jury duty. Am I still needed?
8. How do I request to view Court records?

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1. Can you drop off envelopes with a check in Kiosk?
2. Will we be adding a drop box option for residents?
3. Why does the kiosk prompt me to scan a “barcode?”
4. Why did we eliminate the drop box?
5. How was the kiosk funded?
6. Can residents still drop off their utility payments in person?
7. If you pay by cash does the kiosk give you change?
8. Can I pay more on my utility bill through the kiosk?
9. Why did the City transition from a drop box to the kiosk?
10. What other ways can I pay my utility bill?

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1. How do I find property owner information?
2. What is a pre-development conference?
3. Does the City of Coppell have copies of surveys or plot plans?
4. Where can I find the zoning for a piece of property?
5. Where can I find the Zoning Ordinance Regulations?
6. Where can I find maps?
7. How do I apply for a Zoning Change/Planned Development/Special Use Permit/Plat?
8. Where can I find Homeowner's Association (HOA) information?
9. How do I update our Homeowner's Association information?
10. How large is Coppell?
11. What is the City's current population?
12. What is the role of the Planning and Zoning Commission?
13. How often does the Planning and Zoning Commission meet?
14. How can I obtain specific information on upcoming zoning cases?
15. Who is notified with regards to a zoning change request?
16. What can be done if I oppose the rezoning of property within my neighborhood?
17. Can City Council overrule a zoning recommendation for denial forwarded by the Planning and Zoning Commission?
18. How much opposition is necessary to require an affirmative vote of at least three-fourths of all members of the City Council?
19. What is the difference between the Comprehensive Plan and the Zoning Ordinance?

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1. Someone has written me a check that has returned "NSF" or closed account. What should I do?
2. I am a victim of identity theft. What should I do?
3. I am a victim of tax refund identity theft. What should I do?
4. Someone has written checks on my checking account without my permission. What do I do?
5. Someone has used my credit card/debit card without my permission. What do I do?
6. I am the victim of an Internet scam; for example, I have purchased or sold an item through an online classified advertisement website and later realized I was scammed. What do I do?

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1. Why did the City send out the Request for Confidentiality of Information Maintained by the City of Coppell Utility Department form?
2. Does the City release the social security numbers of its utility customers?
3. Do I have to pay a fee to keep my information confidential?
4. How do I elect to keep certain information confidential?

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1. Why did the City decide to reconstruct S Belt Line now?
2. What does the S Belt Line Reconstruction project entail?
3. How long will construction on S Belt Line last?
4. What alternate routes should I use to avoid S Belt Line?
5. Where can I find traffic updates and delay estimates?
6. How much will the S Belt Line Reconstruction project cost?

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1. How do I update my sprinkler settings?
2. When can I water my lawn?
3. How many times a week can I water my lawn?
4. Can I use a soaker hose?
5. Can I hand water?
6. Do I need to limit my domestic water use (bathing, flushing toilets, washing laundry or dishes, etc.)?
7. What triggered Stage 2 Watering Restrictions?
8. Where can I find the City’s Drought Contingency Plan?
9. How do I report a malfunctioning sprinkler head or watering violations?
10. How can I monitor my water use?
11. How can I reduce the amount of water I need for irrigation in the future?
12. If we go over our contracted 18.5 million gallons/day, will Dallas Water Utilities shut off our water supply?
13. What happens if our water demand goes over 18.5 million gallons/day?
14. Can we buy more water from Dallas Water Utilities?
15. How do I request a watering variance?
16. How is the City making sure residents and businesses are aware of the restrictions?
17. The watering days listed in the ordinance are different from the watering days on the website. Which should I follow?

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1. What is stormwater?
2. How do I report stormwater pollution?
3. How can grass and leaves be a pollutant since they are found in nature?
4. Why is stormwater quality important?
5. What agency regulates stormwater quality?
6. What is the Texas Pollution Discharge Elimination System?
7. What does the Texas Pollution Discharge Elimination System permit require of the City of Coppell?
8. What Minimum Control Measures (MCMs) will the City of Coppell's program include?

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1. How do I report a street light that needs to be repaired?
2. ?How do I get another street light installed on my residential street?

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1. How do I report any problems with streets, alleys, or sidewalks that I find?
2. What is a roadway repair versus a roadway replacement?
3. What is the City of Coppell’s budget planning process for Construction and Roadway Maintenance?
4. What is the process for a street, alley, or sidewalk repair once I call it in?
5. What is the process for a street, alley, or sidewalk repair if it assigned to the contractors?
6. Who is responsible for the sidewalk in front of my house?
7. What is the process of a sidewalk repair?
8. Who is responsible for the alley behind my house?

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1. I received a letter in the mail from Texas Power Switch, and it has the City logo on it. Is this a legitimate letter?
2. What do I do if I received a letter from Texas Power Switch that was addressed incorrectly?
3. Does it cost anything to sign up?
4. Am I obligated to the retail electricity provider that wins the bid switch if I sign up to participate?
5. If I decide to switch providers based on the winning bid, do I have to pay any contract cancellation fees?
6. Does the program cost the city anything?
7. Does the city receive any compensation?
8. Why did the City choose to participate in the program?
9. What is the difference between Oncor and my electricity service provider?

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1. Who do I contact to report a problem with a traffic signal?
2. Who maintains all of the major traffic signals on the outskirts of Coppell?
3. Does the City of Coppell record any of the video from its traffic cameras?
4. How are the yellow and all-red clearance times calculated for a traffic signal?
5. How do you decide where and when to install traffic signals?
6. How do I request a new traffic signal?
7. Who do I contact to report a malfunctioning school zone warning flasher?
8. Can speed bumps/humps be installed on my residential street?
9. Can parking be prohibited on my residential street?
10. What can be done about speeding on my residential street?
11. Can an intersection be changed to allow 2 lanes to turn right?
12. Who maintains all of the signs in the City of Coppell?
13. Can a “Children at Play” sign be installed in our neighborhood?
14. Can a Stop sign be installed on my residential street?
15. Who maintains the pavement markings in the City?
16. What does "Stop Here on Red" mean?

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1. If there are debris in the roadway who can I call to remove it?
2. If there is a tree or branch that has fallen over onto someone’s property, in the roadway, or on a sidewalk, who do I call to pick it up and remove it?
3. If I have bulk items that need to be picked up, who do I contact to schedule that?

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1. How do I know who is responsible for the mailbox?
2. How do I report problems with a USPS Cluster Box or Neighborhood Delivery Collection Box Unit (group/gang mailbox)?

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1. What will the rate be for each unit in each rate block/tier?
2. Will my water bill increase under the increasing block rate structure?
3. If I use 16,000 gallons, do I pay the second block rate on all 16,000 gallons or just the 1,000-gallon overage?
4. Why is there a need to conserve?
5. Is the City doing away with the minimum water charge?
6. Will the rate structure change result in additional revenue for the City?
7. Doesn’t the City’s current seasonal rate structure encourage conservation? Why are we moving to an increasing block rate structure?
8. What is an irrigation meter? How does the City know how much water I use for irrigation?
9. How do I get a separate water meter for my outdoor irrigation system? How much does it cost?
10. Why doesn't the City use non-potable water for irrigation?
11. How are water and sewer rates determined?
12. Why can the City implement an increasing block rate structure but not winter averaging?
13. Is the base rate for water determined by the size of my meter?
14. Why am I paying more for a larger water meter?
15. Can I downsize my water meter?

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1. What does my water meter look like?
2. How can I tell by looking at the meter if I have a leak?
3. How do I turn off my water at the meter in an emergency?
4. Why are the water meters locked?
5. What is a meter key and how can I obtain one?
6. Will the City consider changing the ordinance and unlock meters?
7. Why doesn’t the City provide meter keys/other tools to residents?
8. How do I know if my water bill is correct?
9. How do I set up my customer portal to monitor my water usage?
10. If I check the meter and then check the customer portal, will I see changes in real time?
11. Where is my customer shut-off for the water to my house?
12. What is the green plastic lid/box in my yard near my water meter?
13. Who do I call if I am experiencing low/high water pressure issues in my home or business?
14. What is the "standard" PSI?
15. How does my advanced water meter benefit me?
16. What is the difference between the water meter and irrigation box and who maintains them?
17. What is the difference between my water lines and my sewer lines?
18. What is Sewer?
19. What should I do if my sewer is backing up?
20. Can sewer gas enter my home from City sewer lines?
21. What is a City sewer cleanout and where is it located?
22. What is a residential cleanout and where is it located?
23. What is a Manhole?
24. What is a Sanitary Sewer Manhole?
25. What is a Storm Drain Manhole?
26. What is the City going to do about the cockroaches that are coming out of the sewer/storm drain by my house?
27. What is stormwater?
28. How do I report stormwater pollution?
29. How can grass and leaves be a pollutant since they are found in nature?
30. I see red fire hydrants and yellow fire hydrants throughout the City; what is the difference?
31. Where does Coppell get its water?
32. What causes occasional taste and odor changes in the water?
33. I just had new sod put down, I need to water daily - what can I do?
34. What are the colored flags for in my front or back yard?
35. Who do I contact if I want to request locates?

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1. What is Youth Allies®?
2. Why did Youth Allies® begin?
3. What will Youth Allies® do?
4. How is Youth Allies® like the Allies in Community® program?
5. What qualities are we looking for in Youth Allies®?
6. What is the criteria to join?
7. Who can participate?
8. When will Youth Allies® launch?
9. Why is Youth Allies® a pilot program? Will there be more opportunities to join Youth Allies®?
10. Can participation in Youth Allies® be used to satisfy service hour requirements for National Honor Society or other academic programs?