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1. Someone has written me a check that has returned "NSF" or closed account. What should I do?

The Coppell Police Department does not investigate these offenses. If this has happened to you contact the Dallas County District Attorney’s Office at:
District Attorney’s Check Division
133 N Riverfront Boulevard
LB 19
Dallas, TX 75207-4399

Phone: 214-653-3672

Hours
Monday through Friday
8 am to 4:30 pm

2. I am a victim of identity theft. What should I do?

If you are an Coppell resident or your information has been used fraudulently in the City of Coppell, you should make a police report with us. You should refer to the Federal Trade Commission’s website and follow the recommended steps to help you restore your credit. If you believe someone has been arrested or issued a citation using your information, then you will need to contact the law enforcement agency where the incident occurred.

3. I am a victim of tax refund identity theft. What should I do?

You should make a police report, as this is necessary in order to initiate a fraud alert with the major credit reporting bureaus. If this has happened, you will also be referred to the Internal Revenue Service (IRS), as certain IRS forms have to be completed. Please follow the guidelines and prevention strategies on the IRS website.

4. Someone has written checks on my checking account without my permission. What do I do?

Immediately contact your bank in order to close the account, and file a police report in the jurisdiction where the checks were passed. Your checks may have been stolen or someone may have created counterfeit checks using your bank account and routing numbers. Please work with your bank to provide specific information when and where your check was passed; provide witness and suspect information if known and the name and contact number for the bank investigator if one has been assigned.

5. Someone has used my credit card/debit card without my permission. What do I do?

Immediately contact your credit card company in order to close the account, and file a police report for credit card/debit card abuse with us if the transaction occurred in Coppell. You may also make a police report with us if you are a Coppell resident and your card was used online.

6. I am the victim of an Internet scam; for example, I have purchased or sold an item through an online classified advertisement website and later realized I was scammed. What do I do?

You should file a complaint with the Internet Crime Complaint Center (IC3), a central repository for Internet related crime coordinated by the National White Collar Crime Center and the Federal Bureau of Investigation (FBI). The IC3 forwards complaints to the Coppell Police Department when it appears the fraudulent activity is occurring in Coppell. Since the suspects involved in these types of crimes are often overseas and typically use fictitious names, addresses, phone numbers, and email addresses, the Coppell Police Department is sometimes limited in what it can do to investigate. Please refer to the IC3 website and the "Little Black Book of Scams" Booklet (PDF) to learn more about the different types of frauds and schemes and how to protect yourself from being victimized.